Customer Service El Paso

ALEJANDRO RODRIGUEZ

*** *******, ** ****, *****, 79932, US • 1-915-***-**** • *********@*****.***

Store Floor Lead - August, 2001 to Present

Walgreens - El Paso, TX

Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations. Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager. Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention. Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures. Increased earnings by achieving sales goals, improving customer service, and sticking to team goals. Coached a [Number]-person sales team on how to use effective sales techniques and provide excellent customer service. Created a task schedule for [Job title]s based on their individual strengths and knowledge of [Area of expertise]. Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift. Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge. Assisted customers in locating and selecting merchandise in any store department. Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online. Taught my team members how to use effective strategies to meet operational and sales goals. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Accounting/Finance - BBA - 2025

Strayer University - El Paso, TX

Accounting

El Paso Community College - Valle Verde Campus - El Paso, TX BBA

Computer Career Center - El Paso

Regulatory compliance

Problem resolution

Communications

Merchandising operations

Team management

Customer service

Supervision

Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees. Supporting staff in handling service issues and customer communications in order to maintain service standards. Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction. Always looking for new ways to increase revenue and improve customer satisfaction. Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively. Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively. Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.

Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Work History

Education

Skills

Professional Summary

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