Assistant Manager Customer Service
Resume:
Alexandria Charlton
Charlotte, NC
*************@*****.***
Willing to relocate: Anywhere
Work Experience
Office Assistant/Supervisor
Food Lion - Charlotte, NC
March 2022 to Present
Manage the front end
Count Tills
Open and Close
Train new employee
Front Desk Receptionist
Extended Stay America - Charlotte, NC
August 2021 to June 2022
Answering phones
Checking customer's in and out
Maintaining files and reports
Greeting customer's
Helping maintain laundry
Faxing and copies
Sever
The Cypress of Charlotte - Charlotte, NC
January 2020 to August 2021
Answer phones
Greet residents
Sever residents in dining room
Pack dinners and deliver to residents
PSA
Prospect Airport Services - Charlotte, NC
May 2019 to January 2020
Assisting passengers throughout the airport
Assistant Manager
Family Dollar - Charlotte NC
August 2017 to July 2019
Opening and Closing Training crew members Truck Order Putting up Truck Restocking Cashing out Customers
Cahier/Customer Service
7-Eleven - Charlotte, NC
April 2017 to July 2018
As cashier, received payment by cash, check, credit cards, automatic debits Stocked shelves, and marked prices on shelf and items Resolved customer complaints
Sweep and Mop Floors
Open and Close
Packer
Genpak LLC - Charlotte, NC
January 2018 to May 2018
Pack supplies for companies
Ticket Seller
Preferred Parking - Charlotte, NC
August 2016 to May 2017
Greeting customers
Parking customers
Assistant Manager
Wendys - Charlotte, NC
April 2012 to October 2015
Ensured fast, accurate services and positives guest experience Successfully managed 20 crew members
Interviewed, hired and trained personnel
Ensured OSHA and local health and safety codes
Target Team Member
Target - Charlotte, NC
February 2011 to February 2012
Resolved customer complaints
Received payments by cash, check, credit cards, automatic debits Worked in Deli, on Sale Floor and Backroom
Assistant Manager
Burger King - Clewiston, FL
March 2008 to July 2010
Coordinated food service activities
Hired and trained crew members
Opened and Closed establishment
Assisted with profit and loss management by following cash/security procedures Shift Manager
McDonald's - Tazewell, VA
March 2005 to January 2008
Supervised shifts and maintained high standards in quality service and cleanliness Hired and trained crew members
Ensured compliance to state and federal regulations Education
High school or equivalent
Tazewell High School - Tazewell, VA
August 2000 to June 2003
Skills
• Shift Management
• Management
• Sales Management
• P&L Management
• Strategic Planning
• Retail Management
• Merchandising
• Pricing
• Typing
• Cash handling
• Assistant Manager Experience
• Hotel experience
Certifications and Licenses
Driver's License
Assessments
Customer Service — Completed
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Customer Focus & Orientation — Proficient
August 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Written Communication — Completed
August 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Food Service: Customer Situations — Proficient
February 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Work Style: Reliability — Proficient
February 2020
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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