BROOKS, CLEOPATRA ATIM

Block Q**, Flat **, Nigerian Air Force Base, Ikeja

+(234)705-***-****, +(234)803******* ad232x@r.postjobfree.com PROFESSIONAL SUMMARY

An experienced customer service personnel who is ready to offer a unique responsibility with high level performance in participating in challenging career opportunities in the customer service and personal assistant sectors of reputable company/organization and pursuing improvement of self for operations with teams.

SKILLS

● Innovative, hardworking and enthusiastic.

● Proactive and result oriented.

● Ability to work under pressure; with or without supervision

● Ability to serve effectively, efficiently and diligently; ensuring that tasks are being achieved within the given period of time.

● Enjoy taking on challenges.

● Multi-skilled and diligent team player and leader with high leadership skills.

● Solution provider with the ability to work in remote areas and challenging conditions.

● Integrity, transparency and honesty.

● Good and effective command of English and Ejagham languages. WORK EXPERIENCES

Ibom Airlines, Cabin Crew Dec. 2021 - till date

Muritala Muhammed Int’l (MMIA 2)

Airport, Ikeja, Lagos

● Attending pre-flight meetings to understand each Flight Attendant’s duty and position during the flight

● Greeting passengers as they board and exit the plane and helping them settle into their seats

● Checking the cabin section before taking-off, enforcing safety and security regulations

● Demonstrating the safety procedures professionally

● Monitoring the cabin frequently throughout the flight

● Providing personalized assistance to passengers with special needs, such as people with disabilities, children and the elderly

● Maintaining composure and assisting passengers during emergencies

● Supplying in-flight entertainment to passengers

Shades of Life, Personal Assistant/ April 2018 - Dec 2019 Ikeja GRA, Ikeja, Behavioural Tutor

Lagos

● Act as the point of contact between the manager and internal/external clients

● Screen and direct phone calls and distribute correspondence

● Handle requests and queries appropriately

● Manage diary and schedule meetings and appointments

● Attend to Special Needs client

● Assess and analyze and work on clients behavior, such as clients with Autism

● Managing daily behaviours with little or no assistance Iyalode Bisoye Tejuoso Front Desk Officer Mar 2016 - Mar 2018 Hospital (IBTH), Lagos

● Welcoming and attending to Clients and new prospects

● Ensure customers are properly attended and guided on company products

● Meeting customer’s product demand

● Updating the Manager on new clothing trends

Presto Construction, Secretary/Customer Service Nov. 2015 – April 2016 Ebonyi State Officer

● Promoting and pushing the sales of the company’s products

● Receiving and treating customer complaints on products/Services

● Welcoming and attending to Clients and new prospects

● Maintaining diaries and arranging appointments.

● Typing, preparing and collating reports.

National Youths Service, Teacher Nov 2014 - Oct 2015 Ebonyi State ( NYSC)

PROFESSIONAL CERTIFICATE/LICENSE

● CRJ 900 Jan. 2022

● License Boeing 737 - Classic Cabin Crew December 2016

● License Hawker 125 - 800 Cabin Crew and License Donier 2018

● License Dornier - Cabin Crew 2018

● Telemarketing Diploma, Houston Texas, USA

● Certified Customer Services/Telesales Professional November, 2015 EDUCATION

● University of Calabar, Calabar 2010 – 2014

Bachelor of Art (B.A) History and International Studies

● Bosworth College, Ewu Tuntun 2004 – 2009

West African Examination Certificate (WAEC)

● Air Force Primary School III, Ikeja, Lagos State 2000 – 2004 First School Leaving Certificate (FSLC)

INTEREST

● Educating people

● Meeting people

● Behavioral analysis

● Reading Inspirational and Motivational Books

REFEREES

● Available on request.