CONTACT

HEIDI SYPULT

ad232p@r.postjobfree.com

304-***-****

Fairmont United States

EDUCATION AND TRAINING

**/****

Medical Assistant Certificate

Martinsburg College

Martinsburg, WV

05/1991

High School Diploma

North Marion High School

Farmington, WV

CERTIFICATIONS

●Medical Assistant Certificate Training - 2022

SUMMARY

Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills. Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated Medical Assistant certification.

SKILLS

●Multitasking

●First Aid/CPR

●Active listening

●Friendly, positive attitude

●PPE use

●Leadership and mentoring abilities

EXPERIENCE

PCT

WVU Medicine-Fairmont Medical Center Fairmont, WV

07/2022 - Current

●Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

●Promoted patient satisfaction by assisting with bathing, dressing and exercising.

●Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.

●Responded to bell or light signal calls to assist patients with needs.

●Notified senior staff of patient emergencies to optimize outcomes.

PCA

WVU Medicine-United Hospital Center Bridgeport, WV

04/2019 - 07/2022

●Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

●Promoted patient satisfaction by assisting with bathing, dressing and exercising.

●Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

●Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.

●Responded to bell or light signal calls to assist patients with needs.

●Notified senior staff of patient emergencies to optimize outcomes.

Customer Service Representative

Teleperformance Fairmont, WV

12/2014 - 12/2015

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

●Remained calm and professional in stressful circumstances and effectively diffused tense situations.

●Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

●Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Nursing Assistant

Pleasant Acres Fairmont, WV

12/2014 - 11/2015

●Assessed vitals and noted medical information to report changes to nursing staff and physicians.

●Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.

●Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

●Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.

Nursing Assistant

Fazio's Elder Care Monongah, West Virginia

03/2010 - 12/2014

●Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

●Assessed vitals and noted medical information to report changes to nursing staff and physicians.

●Documented patient intake and dietary requirements and aided with feeding and monitoring.

●Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.

Customer Service Representative

AEGIS COMMUNICATIONS, Humana Insurance Fairmont, MN

08/1998 - 03/2010

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

●Remained calm and professional in stressful circumstances and effectively diffused tense situations.

●Asked probing questions to determine service needs and accurately input information into electronic systems.

●Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

ACCOMPLISHMENTS

●Led team to achieve result, earning recognition from upper management and financial reward.

●Created highly effective new program that significantly impacted efficiency and improved operations.

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