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Code 8 Client Service

Location:
Pretoria, Gauteng, South Africa
Posted:
January 26, 2024

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Resume:

Curriculum Vitae

Personal Details

●Title: Miss.

●Surname: Motawane.

●Full Names(s): Mmathapelo Pauline.

●Identity Number: 891-***-**** 081 .

●Location : 213 18th avenue,Rietondale 0084

●Contact details: 076-***-****.

●Gender: Female

●Nationality: South African.

●Languages: Setswana, English, Zulu, Afrikaans.

●Health: Excellent.

●Driver’s License: Code 8 /B

●Email: ad232o@r.postjobfree.com

Educational Qualification

●Name of School: Hoerskool Langenhoven

●Grade Passed: Grade 12

●Subjects Passed: English, Afrikaans, LO, Business Studies,

●Economics and Mathematical Literacy.

Year: 2009

Employment History

Name of company

Company

position

duration

Dr w lotter practitioner

Reception/administrator

15months trainee

Key roles and Accountabilities

●Opening and closing of the practice

●Handle internal as well as external calls

●Making booking for patients

●Handling of inquiries at the reception

●Making receipts and managing courier

●Ordering, receiving and issuing of stock

●Updating of patients’ information in the system

●Proper filling and retrieval system

●Ensure that knowledge of classifiesd issues to other persons is conveyed on a need to know basis only

●Implement and maintain an effective filling system

●Efficient and the confidential handling of mail

●Handle visitors enquiries

●Handle telephonic and personal enquiries with regards to patients

Name of Company

Company

Position

Duration

LG Promotions

Training Management

2010/06

Key roles and Accountabilities

●Coordinate meetings.

●Development of an action plan.

●Making Reports, compile site report and provide oversight feedback.

●Financial administration.

●Typing and filing of documents.

●Ensure that knowledge of classified issues to other persons is conveyed on a need to know basis only.

●Withdraw records from archives. Coordinate and provide secretary services to the relevant forum.

Name of Company

Company

Position

Duration

Mediclinic Heart Hospital

Reception/Administration

Trainee

Key roles and Accountabilities

●Responsible for capturing of pre-admissions

●Ensures correct admission as per procedure

●Ensures processing of bed changes as per procedure

●Maintain client service principles

●Liaison with practitioners and medical aids

●Dealing with client queries in an effective manner

●Withdraw records from archives

Name of Company

Company

Position

Duration

Mediclinic Medforum Hospital

Reception/Administration

01/02/2014

Key roles and Accountabilities

● Ensures processing of bed changes as per procedure

●Obtaining of Authorization for patients

●Billing of patients accounts

●Dealing with bed booking

●Dealing with discharges

●Liaison with practitioners and medical aids

●Responsible for capturing pre-admissions, doing daily rounds in the wards, handling petty cash, handling internal and external telephone calls

Name of Company

Company

Position

Duration

Eloise learning center

Aftercare Assistant

June 2011-january 13

Key roles and Accountabilities

●are AssistantDuties/Responsibilities

●Assisting with Homework (Grade 1 – 7 Learners)

● Assists students, individually or in small groups, with lesson assignments e.g. language, spelling, facilitating activities.

●Ensure the safety and well-being of each child by responding to their emotional, social, and physical.

●Engage children in activities and play that stimulates their development.

●Planning and supervising.

●Students' files/records (e.g. adapting instructional materials, cleaning work area, taking attendance, checking homework, grading papers, emergency cards, audio visual equipment, etc.

Name of Company

Company

Position

Duration

Dr de beer de Jager Radiologist

Receptionist

present

Key roles and Accountabilities

●Capturing of injury on duty patients/clients e.g. IOD patients/clients

●Handling of an MVA clients/patients.

●Collecting outstanding debts.

●Handle internal as well as external calls

●Typing and filing of reports.

●Maintain client service principles

●Liaison with practitioners and medical aids

●Dealing with client queries in an effective manner .

●Withdraw records from archives

●Booking of patients for their next appointment

●Registration, admission of patients from casualties, out patients and wards patients

●Ensure that knowledge of classified issues to the other person is conveyed on a need to know basis only

●Financial administration

●Duration: Present

●Communication.

Competencies/Attributes/Skills

●Financial Management.

●Client/patient orientation and focus

●Problem solving and analysis.

●Decision making.

●Integrity and honesty.

●Good interpersonal relations.

●Ability to work under pressure.

●Time management.

●Telephone etiquette

●Knowledge of admission and discharge in terms of patients classification manuls

References

●Name of company: Dr W lotter

●Employer: Dr W lotter

●Contacts no.: 012-*******

●Name of company: LG Promotions

●Employer: Leandri Geyser

●Contacts no.: 012-***-****

●Name of the Company: Mediclinic Heart Hospital

●Employer: Heart Hospital

●Supervisor: Linda Lindique

●Contact no.: 012*******

●Name of company: Mediclinic Med-Forum

●Employer: Med-Forum

●Supervisor: Elizabeth Venter

●Contacts no.: 012*******

●Name of company: Eloise Learning Centre

●Employer: Willy Van Zyl

●Contacts no.: 082-***-****



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