Lilian Maina

ad2325@r.postjobfree.com • 612-***-****

LinkedIn • Brooklyn Park, MN 55443

Sr. Analyst Strategy Consultant

Dynamic healthcare leader committed to tracking and reporting results of the improvement effort, creating internal and external benchmarks for assessing KPIs, managing continuous improvement, collaborating with internal stakeholders, formulating proactive communications change management, complex and effective share service strategy, highly efficient and vale generating ways, oversees and guides deployment effort for standard process management, deployment of best practices, educational strategies, cultivate awareness and service strategy, services model, manage develop staff, maintain high performing team, internal vs. external service support, building strong capabilities and cost allocation methodologies.

Resourceful healthcare leader, bringing practical skills and characteristics by emphasizing the importance of making decisions and emotional intelligence during times of crisis, guiding teams in streamlining daily operations via strategic planning. Committed to driving quality and standardization, focusing on delivering consistent and effective solutions by educating clients. Proficient in executing specialized therapeutic interventions, steering PAP therapy, and collaborating with healthcare professionals to optimize treatment plans. Well-versed in planning, organizing, and leading advanced sleep studies, analyzing data, and providing precise reports for diagnosing and treating sleep disorders.

Seasoned in interacting with people at all levels of understanding, exhibiting high-performance standards, patience, and integrity, overseeing high-volume workloads, and meeting time-sensitive deadlines.

Skilled in streamlining processes, maintaining sleep testing equipment, promoting a reliable sleep laboratory environment, driving continuous improvement initiatives, and spearheading concurrent projects and program lifecycles.

Known for offering exceptional customer service, fulfilling overall expectations to enhance high-level satisfaction while performing across challenging and fast-paced environments.

Areas of Expertise

Mentors, Students, and New Staff.

Healthcare Services Functions.

Monitors/Implements Clinical and Non-Clinical.

Participates in Committees.

Microsoft Office/ Google Suite.

Engage in clinical training activities and outcomes.

Health Records Management.

Quality Assurance & Equipment Maintenance.

Interdisciplinary Team Collaboration.

Presentation Skills.

Therapeutic Interventions Supervision.

Patient Satisfaction Enhancement.

Research & Data Analytics.

Creative Problem Resolution.

Health Law, Policy, and Ethics.

Career Experience

Gillette Children’s Specialty Healthcare, St. Paul, MN 07/2008 – Present

Polysomnographic Technologist or RPSGT II

Plan, organize, and lead advanced sleep studies, examine data, and deliver precise reports for diagnosis and treatment of sleep disorders. Devise and execute specialized therapeutic interventions, steer PAP therapy, and collaborate with healthcare professionals to optimize treatment plans. Ensure quality assurance and maintenance of sleep testing equipment, focusing on establishing and promoting a reliable and efficient sleep laboratory environment. Offer individualized patient education and training and enhance patient satisfaction and treatment compliance. Foster a collaborative environment by actively participating in interdisciplinary team meetings, sharing insights from sleep studies, and contributing to a holistic approach to diagnosing and treating sleep disorders.

Achieved a remarkable 100% accuracy in maintaining health records, demonstrating a commitment to precision and confidentiality in handling patient information.

Elevated patient satisfaction rates to an impressive 85%, reflecting a dedication to delivering high-quality care and fostering positive experiences for individuals undergoing sleep-related evaluations.

Attained and maintained a 75% success rate in the provision of PAP masks, pressure desensitization, and effective respiratory therapy for individuals undergoing polysomnograms with PAP titration tests.

Drove patient comfort and adherence to prescribed therapies.

Additional Experience

SleepMed Incorporated, Southfield, MI

Sleep Technologist

Reduced 65% of waitlist time by designing and implementing an advanced process for enhancing efficiency and minimizing delays for individuals seeking services.

Reached a commendable 65% success rate in the delivery of PAP mask fittings and pressure desensitization during PAP titration procedures, contributing to improved patient outcomes and treatment effectiveness.

Westland Convalescent Center, Westland, MI

Certified Nursing Assistant (CNA)

Delivered an impressive 93% surge in accuracy and ensured a more reliable scheduling system by upscaling the scheduling process.

Demonstrated proactive problem-solving by identifying issues and communicating with leadership and team members.

Played an integral role in realizing an outstanding 95% success rate via the development and execution of action plans to exceed timelines and clients' key performance indicators (KPIs).

Livonia, Southfield, and Ann Arbor, MI

Nursing Student – Mental Health, Medical and Surgical, Labor and Delivery

Achieved a 75% success rate in coaching essential nursing skills, covering therapeutic communication, assessment, medication management, intervention, and inpatient/outpatient education.

Reduced 20% re-admission rates through targeted focus on assessment, critical thinking, medication administration, disease and pain management, and wound care.

Education

Master’s Degree in Health Care Administration (Leadership, Deans List) – GPA: 4.0

Capella University School of Business, Technology, and Health Care Administration, Minneapolis, MN, 2023

Bachelor of Science in Healthcare Interdisciplinary Studies (Deans List) – GPA: 3.9

Madonna University School of Nursing and Healthcare, Livonia, MI, 2005

Certifications

Board of Registered polysomnographic Technologist (BRPT)

Registered Polysomnographic Technologist (RPSGT), Minneapolis, MN, 2009 – 2024

Affiliations & Community Involvement

American College of Healthcare Executives (ACHE), Member, 2023 – Present

The National Leadership Society (NSLS), Member, 2023 – Present

Education Support Team, 2022 – Present

Gillette Children’s Change Champion Network, 2022 – 2023

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