RESUME

PERSONAL DETAILS

NAME : LAWRENCE LAWSON PEREIRA

Date of Birth : November 17 / 1979

Address : *** ******* *****, ****** ******, MIRA ROAD EAST

401107

Passport Details : T0258118 (Date of Issue 30/11/2018) (Date of Expiry 29/11/2028)

CDC Details : MUM 318235 (Date of Issue 02/07/2018) (Date of Expiry

01/07/2028)

Language Spoken : English, Hindi, Konkani

SKILLS SUMMARY

Proficient Housekeeper / Room attendant / Cabin steward with 16 year of Experience in cleaning and customer service. Exceptional interpersonal and time management skills .Well Organised and hard working with much of dedication in completing the given task on time and surpassing expectations

Relevant Professional Experience

Cleaning Expertise

Cleaning, stocking and straighten guest rooms to prepare for new arrivals.

Deep clean Carpets, washing the windows and doors thoroughly and do in-depth periodic cleaning on all surfaces and furniture’s.

Following all regulations and safety procedures for infection control.

Handling chemicals properly and use correct supplies for each surface.

Restock rooms, housekeeping carts and supply closet.

Customer Service

Greet every guest with a smile and creating a positive vibe

Answering guest request, for room cleaning and completing the task efficiently.

Deliver special items to room such as cribs, cots and extra linens.

Monitor hallways and other common areas to keep ship neat and attractive

Key Personal Skills

Time management / Follow protocol

Responsible and reliable / Quality minded

Proactive self starter / Sanitisation

Focused on results / Problem solving

Work Experience

Cabin Steward /Room attendant

P&O cruises June 2003 – August 2020

Duties & RESPONSIBILITIES

Twice daily cleaning and servicing of passenger cabins to company standards

Cleaning of corridors in passenger accommodation

Welcome passengers when they embark. explain some of facilities onboard and emergency procedures

Responsible for the cleanliness, maintenance and upkeep of all equipment

To be aware and follow security/fire/safety procedures according to the Ship’s rules and regulations.

To attend departmental meetings and training when requested.

To always be clean and properly dressed while on duty, to be aware of personal hygiene at all times

To perform all duties other than above as requested by the Assistant or Chief Housekeeper.

Making sure all cleaning chemicals are used as per safety

Following Environmental protocols

Steward

Hotel Marine Plaza .October 2002 - MAY 2003

Duties & Responsibilities

Consistently offer professional, friendly and engaging service

Assist Food & Beverage Servers in all aspects of the dining experience

Assist guests regarding menu items in an informative and helpful way

Ensure the proper set up of all side stations in the outlet

Have knowledge of beverage lists and promotions

Follow outlet policies, procedures and service standards

Follow all safety and sanitation policies when handling food and beverage

Ensure cleaning schedule is adhered to and to the required standard

Make sure all areas of the restaurants are clean, including side boards

Stock stipulated Food & Beverage areas with ice, as required

Make sure restaurant equipment is correctly stored

Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas

Stock and tidy up Store Room

RECEPTIONIST

Radha Krishna Hospitality Services August 1999 –August 2002

Duties & Responsibilities

Welcome and greet guests.

Answer and direct incoming calls.

Inform guests of hotel rates and services.

Make and confirm reservations for guests.

Ensure proper room allocation.

Register and check guests in.

Confirm relevant guest information.

Verify guest’s payment method.

EDUCATION/COURSE

Institute Of Hotel Management, Catering Technology & Applied Nutrition

Craftsmanship Course In Food & Beverage Service November 1998 to April 1999

Burhani College Of Commerce & Arts HSC 1998

Rosary High School SSC 1996

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