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Customer Service Economic Development

Location:
Acworth, GA
Posted:
January 26, 2024

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Resume:

Charles E. Reese, Jr.

**** ***** ***** *****

Acworth, GA 30101

Cell 470-***-****

Home 770-***-****

ad231g@r.postjobfree.com

CAREER OBJECTIVE:

To obtain an executive position in Public Administration; where my professional experience, in both public and private sectors, can be utilized.

CAREER SUMMARY:

Certified Public Manager, 5/26/22

Master of Arts in Urban Administration

Masters in Christian Studies

NPDES Level 1B Certified

Six Sigma Blackbelt Certified

Experience with economic impact analysis, economic development, public sector planning/ forecasting, and public relations.

Expert in public speaking ranging from government public hearings, corporate meetings and various speaking engagements within the community

Excellent communication, managerial, conflict resolution and customer service skills

Excellent team player with experience in working diplomatically and collaboratively with all levels of management to ensure successful completion of projects

Successfully managed multi-million dollar budgets in development for major retailers

Highly developed computer skills; Excellent working knowledge of Microsoft Project, MS Word, Excel, Access, Expesite, Publisher and the Web

PROFESSIONAL SUMMARY:

2023 – Present Spalding County Griffin, GA

Community Development Director

Department head charged with administrative, managerial, supervisory, and professional duties in directing the County’s Planning and Zoning, Building Development, Economic Development and Code Enforcement departments.

Implements policies set out by Board of Commissioners

Serve as a liaison to neighboring municipalities and local government agencies

Advisor to the County Manager, County Chair and Board of Commissioners

Prepares CIE and other related reports for DCA compliance

Provides technical expertise and information to encourage cooperation and efficiency of the development process

2021 – 2023 City of McDonough McDonough, GA

Community Development Director

Department head charged with administrative, managerial, supervisory, and professional duties in directing the City’s Planning and Zoning, Building Development, Economic Development and Code Enforcement departments.

Implements policies set out by Mayor and City Council

Serve as a liaison to neighboring municipalities and local government agencies

Advisor to the City Administrator, Mayor and City Council

Provides technical expertise and information to encourage cooperation and efficiency of the development process

2016 – 2021 City of Euharlee Euharlee, GA

Planning and Zoning Director

Implements policies set out by Mayor and City Council

Coordinates and manages the City’s overall Planning and Zoning operation

Serves as chief advisor to the City Manager and City Council, Historic Preservation Commission and Planning and Zoning Board

Manages development, maintenance and administration of Zoning Ordinance, Comprehensive plan, Site Development Ordinance and Historic District

Manages Code Enforcement Process

Facilitates Planning Commission and Zoning Board of Appeals hearings and briefings

Reviews site plans for zoning compliance and provides guidance and direction to applicants consisting of attorneys, developers, residents and property stake holders

2015-2016 Jones Lang Lasalle/VMware Account Atlanta, GA

Facilities Coordinator

Manages the daily operation of Atlanta facility totaling over 185 K square feet of office space.

Supervises multiple vendors in the execution and timely delivery of services to the facility.

Responsible for cultivating and maintaining a positive working relationship with clients

Assist Account Manager with tactical planning for the regional facilities team’s goals and objectives

Ensure operations are fully aligned with and meet/exceed all performance goals.

2010-2015 Fleetcor Technologies Norcross, GA

New Accounts Call Center Supervisor

Manage the new application process for multiple brands, merchants, and marketers, to insure Service Level Agreements (SLA) are met for each portfolio.

Work closely with Sales, Customer Service, and Early Life Management teams to ensure efficient customer service.

Manage work load, payroll and schedules for 7 team members to ensure efficiency and optimum productivity.

Successfully refined the SLA reporting process and recognized by partners for helping obtain company goals.

2009-2011 Weichert, Realtors-Preferred Marietta, GA

Realtor

Commercial and Residential Site Acquisitions

Managed the complete transaction process for clients on commercial and residential real estate property transactions; including the coordination of duties between the attorneys, inspectors, loan officers, agents, and clients

2005-2008 GreenbergFarrow Atlanta, GA

Due Diligence Coordinator

Prepared critical path method (CPM) within MS Project schedules and managed complex projects from beginning to end

Performed Commercial Site Acquisitions for major retailers

Wrote complex site assessment reports. These included studies, budget analysis, project schedules, site plans, code compliance and cost estimates of projects for clients, to determine feasibility of development for commercial property

Created, reviewed and reconciled Request for Proposals for architects, engineers, contractors and other external vendors.

Supervised over 20-30 contracted consultants and vendors in the execution and timely delivery of services in the development of commercial property

Responsible for mediation between the developers, city officials and community residents

Ensured compliance with company policies, procedures, and strategies as well as government and regulatory requirements

Developed and managed project scope, budget, schedule, and site development process

Implemented a consistent and effective system to communicate with clients, outside consultants and government officials to ensure timely completion of projects

Conducted site visits to ensure that construction projects were developed to specifications and on schedule in a timely fashion

2003 – 2005 DeKalb County Decatur, GA

Senior Planner

Resolved disputes with residents, managed the application process for zoning change and variance requests

Explained regulations and/or procedures to individuals with different levels of comprehension

Managed administrative staff by providing direction in completing assigned zoning tasks

Facilitated Planning Commission and Zoning Board of Appeals hearings and briefings

Provided technical analysis, policy modifications and recommendations to associated zoning boards

Facilitated meetings educating community residents about Planning and Zoning laws

Reviewed site plans for zoning compliance and provided guidance and suggestions to applicants consisting of attorneys, developers, residents and property representatives

2003 –2009 ERA Sunrise Realty Woodstock, GA

Realtor

Managed the complete transaction process for clients on commercial and residential real estate property transactions

2001-2002 Cherokee County Canton, GA

Zoning Administrator

Successful liaison between customers, various departments and committees within the county to identify problems and resolutions; including rezoning requests, variances, permits, and disputes/appeals

Provided technical analysis, policy modifications and recommendations to various boards

Selected as facilitator for Planning Commission and Zoning Board of Appeals

Reviewed site plans for code compliance

Managed the application process for zoning changes and variance requests

Reviewed zoning compliance for business licenses

1998-2001 Town of Stanley Stanley, NC

Town of Dallas Dallas, NC

Planning / Zoning Administrator

Planning / Zoning Director

Simultaneously performed Planning and Zoning duties in two jurisdictions

Reviewed site plans and awarded building permits

Selected as facilitator for Planning Board and Board of Adjustments meetings and public hearings

Reviewed RFP’s from consultants for Long Range Planning

EDUCATION:

Wilberforce University - Bachelor of Arts Degree in Political Science

Wright State University - Master of Arts Degree in Urban Administration

Grand Canyon University – Master of Arts Degree in Christian Studies

Southern Polytechnic State University - Certified Six Sigma/Blackbelt

Georgia Real Estate License

HONORS / AFFILIATIONS:

BartowMentor Leadership Bartow ● Etowah Scholarship Review Board ● Georgia Association of Realtors (GAR) American Planning Association (APA) Georgia Planning Association (GPA)



Contact this candidate