Johnny Ocampo

**** ******* ******* **.

Huntersville, N.C. 28078

Email: ad2305@r.postjobfree.com Cell: 973-***-****/+57 321-***-**** Objective:

"Obtain a position as a team-player in a people-oriented organization where I can maximize my customerservice, paralegal, and hospitality experience in a challenging environment to achieve the corporate goals. Summary of Qualifications:

Development of interpersonal and intrapersonal skills

Dealt with a diversity of corporate clients and professional staff members

Goal oriented individual Function well in a high-stress environment

Familiarity of Windows, Microsoft Office, Maestro, OnQ, Needles, EXPD8, and Opera

Bilingual in Spanish

Work Experience:

Case Manager/Paralegal:

The Downer Law Firm – Charlotte, NC January 2021 – April 2023

Assisted attorney with delivery of legal services

Completed administrative work related to trial preparation, drafting legal documents, and performing legal research.

Drafting legal documents including deposition notices, certificates, contracts, briefs, complaints, subpoenas, motions, and pleadings.

Conducting legal research into case law, and interviewing clients and witnesses.

Intakes

Scheduling and calendar maintenance for one or more Attorneys

Track deadlines and deliveries

Filing documents with any applicable court systems

Answering phones and scheduling appointments via office calendar

Ordering bills, police reports, prior court filings, insurance information, and summarized Medical records.

Worked closely with insurance adjusters and defense counsel to negotiate settlements.

Negotiated liens with medical providers, Medicare and Medicaid.

Provided Spanish translation (written and oral)

Performed various administrative and clerical functions in support of daily departmental operations

Verified balances, subrogation, and organized trust and business accounts for the firm Case Manager/Paralegal:

The Olive Law Firm - Charlotte, NC September 2019 - March 2020

Provide administrative support to Partner and Associates

Scheduling and calendar maintenance for one or more Attorneys

Manage legal documentation, correspondence, and files (paper and electronic)

Document production and client correspondence

Track deadlines and deliverables

Performed legal research using reference materials generally available within a law library and electronic resource tools.

Ordering bills, police reports, prior court filings, insurance information, and summarized Medical records.

Worked closely with insurance adjusters and defense counsel to negotiate settlements.

Negotiated liens with medical providers, Medicare and Medicaid.

Handling high volume caseloads.

Admin tasks such as filing/scanning documents, follow ups, and maintaining files

Serve as a liaison between the legal departments and other corporate departments.

Communicate as necessary with supervising attorneys regarding questions and issues.

Retain and maintain files of prepared legal documents.

Perform other contract-related tasks as assigned.

Assists with the maintenance, coordination, and development of litigation and claims processes and

Procedure, including procedures for tracking and resolving claims from inception to conclusion.

Assists with the management of litigation and claims. Investigates and evaluates coverage, liability, damages, and assists with settlement of litigation and claims within prescribed authority levels.

Provide general paralegal and administrative support on a wide range of corporate legal matters.

Prepared settlements and demand packets.

Paralegal:

Gray, Layton, Kersh, Solomon, Furr, & Smith, P.A - Gastonia, NC September 2017 to June 2019

Investigated facts to obtain relevant issues necessary to determine causation, damages, and extent of injuries.

Drafted correspondence, letters of protection and other legal instruments including summarizing deposition and interrogatories.

Negotiated with insurance adjusters and outside counsel to reach a fair settlement for clients With specified limits.

Performed legal research using reference materials generally available within a law library and electronic resource tools.

Ordered, reviewed, police reports, prior court filings, insurance information, and summarized medical records.

Worked closely with insurance adjusters and defense counsel to negotiate settlements.

Negotiated liens with medical providers, Medicare and Medicaid.

Assisted clients with providers, property damage claims, and resolving client and adjuster PIP issues.

Ensured all files are organized, complete and ready for demand

Communicated with medical facilities to update client's medical treatment, attendance and other special medical procedures.

Signed up new clients and provided them with information regarding the course of their case.

Screened calls, updated clients with status of their case, provided No-Fault information to medical clinics and Insurance Companies.

Process settlements, processed medical liens, prepared settlement documents, disbursement sheets, and dispersed settlement proceeds.

Provided Spanish translation (written and oral)

Performed various administrative and clerical functions in support of daily departmental operations

Oversaw all scheduling, helped prepare cases for deposition, and supported mediations and trials

Communicated effectively with a wide array of clients, courts, co-counsel, and medical providers

Provided Spanish translation (written and oral)

Paralegal:

Downer, Walters, Mitchener P.A - Charlotte, NC February 2016 to May 2017

Assisted clients with providers, property damage claims, and resolving client and adjuster PIP/MEP PAY issues.

Investigated facts to obtain relevant issues necessary to determine causation, damages, and extent of injuries.

Negotiated liens with medical providers, Medicare, and Medicaid

Contacted hospitals and medical centers regarding initial client treatments and followed up on clients' progress.

Conducted extensive research for the firm on every issue to build strong cases.

Gathered medical records, police reports, prior court filings, and insurance information.

Signed up new clients and provided them with information regarding the course of their case.

Screened calls, updated clients with status of their case, provided No-Fault information to medical clinics and Insurance Companies.

Provided Spanish translation (written and oral)

Performed various administrative and clerical functions in support of daily departmental operations

Verified balances, subrogation, and organized trust and business accounts for the firm

Conducted client interviews on a daily basis

Process settlements, processed medical liens, prepared settlement documents, disbursement sheets, and dispersed settlement proceeds.

Assistant Front Office Manager:

Double Tree Hotel by Hilton - Charlotte, NC September 2013 to November 2015

Assist in the management of all Front Office operations to include, but not limited to, guest service and registration

(check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly

Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check- in/check-out

Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Overnight Auditor:

Country Inn Suites - Huntersville, NC October 2012 to September 2013

Post a daily balance of all house accounts

Detail transactions and final reports to accounting, Front Desk Manager and General Manager

Follow all specified procedures to reconcile cashier's reports

Balance and audit for accuracy room revenue, cashier's reports, guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.

Perform all Guest Service Representative Functions such as booking rooms reservations, answering hotel phone calls and notifying guests of messages.

Providing excellent customer service as per hotel standards

Greeting guests as they enter and exit the hotel.

Checking guests in and out of hotel

Transmit batch credit reports to credit card processor

Verify that revenue from all sources is accurately balanced and stated in the property Education:

Associate in Arts Central Piedmont Community College - Charlotte, NC March 2015 to May 2017 Business Management Devry University - North Brunswick, NJ September 2002 to September 2005

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