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Customer Service Operations Manager

Location:
Canandaigua, NY
Salary:
Open
Posted:
January 24, 2024

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Resume:

MICHAEL T. LEMKE

*** ***** **** ******, ***********, NEW YORK 14424

CELL: 585 - 905 - 2221

E-MAIL ad22zw@r.postjobfree.com

OBJECTIVE

To fill a position where my experience, skills and leadership traits will be fully utilized to meet and exceed my employer’s needs and be further enhanced to our mutual benefit.

FUNCTIONAL SUMMARY

In my years in the transportation industry I have gained an in-depth knowledge of safety, compliance and regulatory issues, to include CSA, driver qualifications, recruiting and retention. I have received multiple fleet safety awards from Trucking Association of New York. I have held the position of chairman of the Genesee region Safety Counsel for TANY. I also possess extensive experience in the areas of operations, dispatch and related software and various transportation and compliance programs.

EMPLOYMENT

Riccelli Trucking Inc. Rush, NY 2018 to 2019

Rochester Area Field Operations Manager

Heavy customer service / daily operations of roll off containers, in the construction industry.

Regional International, Geneva, NY 2017 to 2017

Customer Service Writer

Rochester Lumber Co. Inc., Rochester, NY 2015 to 2016

Main Yard Manager

Daily operations of yard personnel & delivery drivers including CSA compliance.

Customer service/contact as well as POS and scheduling of delivery goods.

Boon and Sons, North Chili, NY 2014 to 2015

Operations Manager

Daily operations/customer service/All CSA related compliance.

Monro Muffler & Brake Inc., Rochester, NY 2012 to 2014

Corporate Traffic Manager

Logistical support for six warehouses to include negotiations with outside carriers.

All aspects of driver related CSA compliance.

Emerson Express Co. Inc. & Emerson Oil Co. Inc., Rochester, NY 2003 to 2011

Safety Manager

All aspects of CSA, compliance and safety for both employers.

Developed and implemented training programs including CSA, safe driving, hazardous materials and new hire orientation/recruiting and qualifications of new drivers.

Possess solid working knowledge of regulations for CSA, FMCSA, DMV, DEC, EPA and OSHA.

S.F. Trucking Inc., Shortsville, NY 1994 to 2003

Operations Manager

Customer service, logistical and dispatching support of equipment. Database administration and EDI.

Liaison with Landstar for all safety and compliance issues and concerns.

MILITARY SERVICE

United States Marine Corps Foreign and Domestic Assignments 1973 to 1988

Staff Sergeant

Aviation Support Production Control Supervisor for entire Marine Air Group.

USMC Recruiter, emphasis on sales, utilizing Xerox’s Professional Selling Skills II Techniques.

Aviation support equipment technician, with an in depth knowledge of mechanical, electrical, hydraulic and pneumatic components and related systems.



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