JAMIE N NICKSON

***** ** ***** **, *** *** Cutler Bay, FL 33190 305-***-**** ad22zk@r.postjobfree.com

Experienced Team Leader with proven leadership experience working in the customer service and warehouse industry. Skilled in providing quality support and strategies for success.

Education

Diploma in Pharmacy Technician

• Everest Institute – Miami, FL

High School Diploma

• Jefferson High School – Nogales, AZ

Experience

October 2023 to Present

Eligibility Specialist 1 DCF State of

Florida Miami, FL

• Determining the eligibility of applicants and recipients for public assistance programs.

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.

• Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.

• Reporting cases where identity theft or fraud is suspected.

• Computing and authorizing public assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.

• Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.

April 2018 to May 2023

Warehouse Team Leader West Tech Shipping Doral, FL

• Oversees warehouse operations.

• Uses common warehouse management systems (WMS).

• Hires and manages warehouse associates.

• Organizes and leads warehouse trainings.

• Follows the standard operating procedures (SOP).

• Set daily assignments.

• Develops and improves warehouse processes and procedures.

• Supervises processing, receiving, and shipping activities.

• Completes receiving, and shipping tasks as needed.

• Tracks in-bound and out-bound shipments.

• Collaborates with the customer service team and other departments.

• Escalates issues to managers and recommends potential solutions.

• Ensures the team follows company policies and procedures.

• Manages all warehouse associates and has advanced leadership skills.

• Demonstrates project management and problem-solving skills.

• Evaluates phone, email, and chat conversations.

• Investigates customer service issues as needed.

• Assist shipping out all incoming parcels.

• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.

• Prepare parcels for mailing Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat, Sweep, dust, and mop.

• Always organize warehouse and work area for orderliness.

• Wear the proper safety equipment.

January 2016 to April 2019

Office Manager Davis Commercial Cleaning Services Miami, FL

• Supports company operations by maintaining office systems and supervising staff.

• Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees and following up on work results.

• Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.

• Maintains office staff by recruiting, selecting, orienting, and training employees.

• Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

May 2015 to December 2017

Customer Service Team Leader University of Miami Bookstore Coral Gables, FL

• Coordinates the work activities of Sales Associates including scheduling and conducting training for new employees.

• Ensures that the Sales Associates understand and follow Corporate and store policies and procedures.

• Creates customer service processes and procedures.

• Investigates customer service issues as needed.

• Uses popular customer service software. (Oracle)

• Monitors daily customer service team output.

• Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.

• Ensures markups or markdowns are taken according to company directives.

• Greets and assists customers with inquiries and purchases utilizing cash register to process payments and refunds and resolves escalated customer issues.

• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed including cash, checks, credit/debit cards.

• Responsible for opening and/or closing the store.

• Maintains neat and clean store and work areas.

• Understands and processes website orders including picking merchandise and shipping orders.

• May assist other store employees with completing the work of the department.

SKILLS

Warehouse, Merchandising, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Customer service leadership, Customer relations, Inventory, Pricing, Interviewing, Training, Communication, Data entry, Planograms, Problem solving, Customer support, Filing, Clerical skills, Management leadership, Web chat

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