Customer Service Data Entry
Resume:
EDWIN JONES
SKILLS
• Metal Detector Operation
• CCTV Surveillance
• Investigation Documentation
• Staff Management
• Complaint Resolution
• Data Entry
• Call Management
• Technical Support
• Customer Service
• Warranty Service
• Client Relations
• Problem Resolution
• Quality Control
My skills and experiences include: First Aid, Materials Management, Microsoft Mail, Process Engineering, Recruiting, Staffing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
May 2022 - Current
Command Center Security Officer Pat Down Security, Enmarket Arena Savannah GA
January 2017 - May 2022
Customer Service Representative Hampton By Hilton, Savannah, GA November 2016 - January 2017
Monitor Hurricane Clean Up Thompson Consulting
November 2013 - June 2016
School Bus Driver MV Transportation
Improved overall security by conducting regular patrols and monitoring surveillance systems.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
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Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Streamlined call center processes for improved efficiency and reduced wait times.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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• Take pictures of downed trees after Hurricane Mathew
• Upload photos to identify areas for debris removal.
• Drove school bus
• Transported students to and from home, school, and school activities
• Inspected bus for problems before use
• Followed bus route and schedule
• Kept logs of children getting on and off bus
• Certified in first aid
• Maintained adequate fuel levels
CONTACT
Savannah, GA 31405
***********@*****.***
July 2010 - November 2013
Manager Riteway
March 2003 - July 2010
Assistant Accounts Manager Aarons
March 1999 - March 2003
Diesel Mechanic United States Marine Corps
• Resolved conflicts between children
• Maintained order on bus
• Obeyed all traffic laws
• Completed accident reports
• Enforced safety rules.
• Oversaw service-providing activities
• Maintained smooth daily operations
• Managed staff schedules and work assignments
• Conducted staff performance evaluations
• Planned the use of materials and goods
Engaged in staff recruitment, interviewing, hiring, training, evaluation, discipline
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Determined staffing requirements, and interview, hired and trained new employees, and oversaw those personnel processes
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• Managed staff, preparing work schedules and assigning specific duties Monitored businesses and agencies to ensure that they efficiently and effectively provided needed services while staying within budgetary limits.
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• Contacted customers with past-due balances
• Arranged for debate repayment
• Established repayment schedules
• Answered customer questions about problems with their accounts
• Located and monitored overdue accounts using computers Recorded and updated information about the financial status of customers and collection efforts
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• Noted address changes
• Deleted records of deceased customers
• Received payments and posted amounts paid to customer accounts Located and notified customers of delinquent accounts by mail, telephone, e-mail, personal visits
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Proceeded with unresponsive customers by ordering merchandise repossession
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Found delinquent customers using information from neighbors, Internet searches.
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• Maintained vehicles with diesel engines
• Worked with buses, diesel vehicles
• Used hand tools, power tools, jacks and hoists
• Inspected and tested brake systems
• Inspected and tested vehicle parts
• Raised vehicles to access parts
• Tuned up vehicle parts and components
• Performed routine maintenance
• Changed oil
• Performed preventive maintenance
• Hold CDL
• Certified for air brakes.
EDUCATION
April 1994
Diploma
Windsor Forest High School, Savannah, GA
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