EDWIN JONES

SKILLS

• Metal Detector Operation

• CCTV Surveillance

• Investigation Documentation

• Staff Management

• Complaint Resolution

• Data Entry

• Call Management

• Technical Support

• Customer Service

• Warranty Service

• Client Relations

• Problem Resolution

• Quality Control

My skills and experiences include: First Aid, Materials Management, Microsoft Mail, Process Engineering, Recruiting, Staffing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

WORK HISTORY

May 2022 - Current

Command Center Security Officer Pat Down Security, Enmarket Arena Savannah GA

January 2017 - May 2022

Customer Service Representative Hampton By Hilton, Savannah, GA November 2016 - January 2017

Monitor Hurricane Clean Up Thompson Consulting

November 2013 - June 2016

School Bus Driver MV Transportation

Improved overall security by conducting regular patrols and monitoring surveillance systems.

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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

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Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Streamlined call center processes for improved efficiency and reduced wait times.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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• Take pictures of downed trees after Hurricane Mathew

• Upload photos to identify areas for debris removal.

• Drove school bus

• Transported students to and from home, school, and school activities

• Inspected bus for problems before use

• Followed bus route and schedule

• Kept logs of children getting on and off bus

• Certified in first aid

• Maintained adequate fuel levels

CONTACT

Savannah, GA 31405

912-***-****

ad22z4@r.postjobfree.com

July 2010 - November 2013

Manager Riteway

March 2003 - July 2010

Assistant Accounts Manager Aarons

March 1999 - March 2003

Diesel Mechanic United States Marine Corps

• Resolved conflicts between children

• Maintained order on bus

• Obeyed all traffic laws

• Completed accident reports

• Enforced safety rules.

• Oversaw service-providing activities

• Maintained smooth daily operations

• Managed staff schedules and work assignments

• Conducted staff performance evaluations

• Planned the use of materials and goods

Engaged in staff recruitment, interviewing, hiring, training, evaluation, discipline

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Determined staffing requirements, and interview, hired and trained new employees, and oversaw those personnel processes

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• Managed staff, preparing work schedules and assigning specific duties Monitored businesses and agencies to ensure that they efficiently and effectively provided needed services while staying within budgetary limits.

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• Contacted customers with past-due balances

• Arranged for debate repayment

• Established repayment schedules

• Answered customer questions about problems with their accounts

• Located and monitored overdue accounts using computers Recorded and updated information about the financial status of customers and collection efforts

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• Noted address changes

• Deleted records of deceased customers

• Received payments and posted amounts paid to customer accounts Located and notified customers of delinquent accounts by mail, telephone, e-mail, personal visits

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Proceeded with unresponsive customers by ordering merchandise repossession

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Found delinquent customers using information from neighbors, Internet searches.

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• Maintained vehicles with diesel engines

• Worked with buses, diesel vehicles

• Used hand tools, power tools, jacks and hoists

• Inspected and tested brake systems

• Inspected and tested vehicle parts

• Raised vehicles to access parts

• Tuned up vehicle parts and components

• Performed routine maintenance

• Changed oil

• Performed preventive maintenance

• Hold CDL

• Certified for air brakes.

EDUCATION

April 1994

Diploma

Windsor Forest High School, Savannah, GA

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