Customer Service Human Resources

KEISHLA GONZALEZ

Deerfield Beach FL 954-***-**** *****************@*****.***

Professional Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Skills

Accounts Payable

Accounts Receivable

Human Resources Management

Cash Register Operations

Department Development

Strategic Marketing

Operational Efficiency

B2B Sales

Community Engagement

Educational Staff Supervision

Schedule Coordination

Mentoring

CRM Software

Advanced MS Office Suite

Zendesk,Slack,G-Suite

10-Key Proficiency

Customer Service

Excel Spreadsheets

Data Entry Documentation

Multi-Line Phone Systems

Administrative Support

EMR Systems

Direct Patient Care

Medical Billing and Coding

Medical Terminology

High Volume Enviroments

Professional Experience

Purchasing Coordinator 12/2020 to Current

THG USA, LLC

Maintained complete documentation and records of all purchasing activities. Contacted each vendor and recorded information regarding price, availability and quality of products.

Collaborated with internal and external customers and managed all pricing and availability of all products.

Created purchase orders and had each signed by production managers. Monitored all purchase requisitions and handled adjustments with vendors. Verified delivery of correct materials amounts to production pallets at right time. Studied and evaluated formal bids and made recommendations for awarding contracts. Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Reviewed proposals, qualified vendors, and recommended optimal suppliers. Director of Development 04/2018 to 01/2020

Florida Barber Academy – Plantation, FL

Design and use surveys to monitor student learning outcomes. Direct, coordinate, and evaluate the activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations. Greet customers and collect payments for salon services. Provide daily dashboard reports to management to reflect cash flow and revenue received. Operate switchboard to answer, screen, and forward calls, provide information, take messages and schedule appointments.

Prepare and organize reports for audit and accreditation personnel to ensure compliance. Worked with senior management to define project scope and direction, creating inter- departmental frameworks to drive successful project execution. Spearheaded deployment of websites, social media and mobile applications. Medical Assistant 04/2016 to 05/2017

MD Healthcare – Margate, FL

Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents.

Collected and documented patient medical information such as blood pressure and weight. Called and faxed pharmacies to submit prescriptions and refills. Documented vital signs and health history for patients in clinic and hospital environments. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Assisted with routine checks and diagnostic testing by collecting and processing specimens. Verified patient insurance coverage and collected required co-payments. Front Office Administrator 10/2015 to 02/2016

AG Transmission – Coconut Creek, FL

Provided clerical support to company employees by copying, faxing, and filing documents. Prepared mail and packages for shipment, pickup, and courier services to expedite delivery. Responded to inquiries from callers seeking information. Routed business correspondence, documents, and messages to correct departments and staff members.

Kept reception area clean and neat to give visitors positive first impression. Screened visitors and issued badges to maintain safety and security. Interacted with customers by phone, email, or in-person to provide information. Assisted in preparation and processing of payroll to facilitate prompt staff payments. Administrator 05/2013 to 08/2014

Sherwood Preschool Academy – Coconut Creek, FL

Maintained high-quality child care standards based on developmentally appropriate practices.

Stayed current on guidelines to maintain compliant program operations. Attended professional meetings and conferences to maintain and improve professional competence.

Served as liaison between parents and students.

Supported teachers in learning and applying new skills through meaningful professional development.

Coordinated school facility use with maintenance personnel to achieve equitable access. Monitored student progress and implemented intervention strategies to support student success.

Developed and coordinated after-school programs and activities. Education

Medical Assistant

Sanford Brown Institute

High School Diploma 2014

Monarch High School

Certifications

CPR

OSHA and HIPAA Certified

QuickBooks and Sage50 Accounting

Languages

Spanish

Native or Bilingual

Portuguese

Native or Bilingual

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