Lena Gray

Corbin, KY *****

ad22yz@r.postjobfree.com

+1-502-***-****

Dynamic and adaptable professional with over 13 years of experience in merchandising, retail management, and administrative support.

Highlights:

• Traveling Merchandiser: Implemented visual merchandising strategies across TAB Retail Remodeling's nationwide locations, ensuring brand consistency and maximizing sales potential.

(Present)

• Experienced Store Manager: Led all aspects of Traderbakers Flea Market, achieving a 20% increase in customer loyalty and 15% cost reduction through innovative programs and strategic management.

(June 2016 - October 2020)

• Skilled Administrative Assistant: Supported Alliance Laundry remotely, providing efficient organization, communication, and project management for a fast-paced business. (March 2020 - April 2022)

• Proven Logistics Expertise: Demonstrated efficiency and accuracy as a Picker/Packer at Dorman Products, contributing to smooth inventory management and order fulfillment. (August 2009 - January 2011)

Seeking a stimulating opportunity to leverage my diverse skill set and contribute to a thriving organization.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Traveling Merchandiser

TAB Retail Remodeling - Gainesville, GA

November 2022 to Present

Traveled across the country as a Traveling Merchandiser for Tab Retail Remodels... Tackling diverse challenges at each Walmart location. I improvised solutions to unexpected obstacles, ensuring smooth project execution and exceeding expectations.

Administrative Assistant

Alliance Laundry - Remote

March 2020 to April 2022

As a virtual administrative assistant (VA) for Alliance Laundry Services, I wore many hats and played a vital role in supporting the smooth operation of the company for two years. Here's a closer look at my position and some noteworthy achievements:

Position Overview:

• Managed all administrative duties for assigned accounts within Alliance Laundry Services, remotely and independently.

• Provided first-class customer service to internal and external stakeholders, resolving inquiries and addressing concerns promptly and effectively

• Handled a diverse range of tasks, including calendar management, email communication, document creation and editing, travel arrangements, expense reports, and data entry.

• Maintained accurate and organized records, ensuring smooth workflow and efficient information access.

• Collaborated with cross-functional teams to support various projects and initiatives. Significant Accomplishments:

• Streamlined customer service processes: Developed and implemented standardized procedures for customer inquiries, resulting in a decrease in resolution times and improved customer satisfaction.

• Enhanced communication and collaboration: Created and facilitated weekly communication channels between teams, fostering better collaboration and project alignment.

• Optimized my workflow and adopted productivity tools, consistently exceeding expectations and delivering high-quality work within tight deadlines.

• Received consistent positive feedback: Recognized by clients and colleagues for my professionalism, responsiveness, and ability to consistently deliver exceptional service. These are just a few examples of how I thrived as a Virtual Administrative Assistant at Alliance Laundry Services. My ability to adapt to diverse tasks, prioritize effectively, and communicate clearly contributed significantly to the team's success. I'm confident that my skills and experience would be valuable assets to any organization seeking a dedicated and reliable virtual assistant. Store Manager

Traderbakers Flea Market - Carrollton, KY

June 2016 to October 2020

Led and managed all aspects of a bustling flea market, overseeing daily operations, staff performance, customer engagement, and financial health. Fostered a positive and productive environment while driving sales and exceeding operational goals.

Key Responsibilities:

Store Operations:

• Managed daily workflow, ensuring smooth and efficient store operations.

• Oversaw inventory management, product placement, display, and visual merchandising.

• Maintained cleanliness and safety of the store environment.

• Performed daily and nightly cash handling, drawer counts, and bank deposits. Staff Management:

• Developed and implemented employee schedules to optimize staffing levels

• Hired and trained new employees, ensuring adherence to company policies.

• Motivated and coached team members to achieve individual and team goals.

• Provided performance feedback and addressed employee concerns. Sales and Customer Engagement:

• Implemented a successful loyalty program that increased customer retention and spending.

• Developed and executed promotional campaigns to drive customer traffic and sales.

• Provided exceptional customer service, resolving inquiries and complaints promptly and professionally. Financial Management:

• Managed store budget, minimizing operational costs without compromising quality.

• Negotiated with vendors to secure better pricing and terms.

• Monitored and tracked financial performance, providing regular reports to management. Accomplishments:

• Increased customer loyalty and repeat purchases through the implemented loyalty program.

• Achieved a reduction in operating costs through strategic cost-cutting measures and vendor negotiations.

• Reduced energy usage by 10% through implementing energy-efficient practices.

• Maintained a consistent 95% customer satisfaction rating throughout tenure.

• Successfully recruited, trained, and developed a high-performing team, resulting in a increase in staff productivity.

Picker/Packer

Dorman Products - Warsaw, KY

August 2009 to January 2011

• Received orders from supervisors and prepared a list of the inventory needed to complete the order.

• Identified and located the required items in the warehouse or storage area.

• Packaged and labeled items as instructed for shipping.

• Checked inventory thoroughly for completeness and accuracy.

• Ensured that items were in the correct condition before packing and shipping.

• Used hand-held scanners and headsets to update inventory records.

• Responsible for maintaining a clean and organized workspace.

• Communicated with supervisors and co-workers regarding inventory levels and required restocking.

• Followed safety policies and procedures to maintain a safe work environment.

• Performed other related duties as assigned.

Education

Associate in Science (AS) in Business Management

University of Phoenix - Remote

August 2022 to Present

Skills

• Payroll (4 years)

• Operations Management (4 years)

• Windows (7 years)

• Store Management Experience (4 years)

• Project Management (6 years)

• Clerical experience (10+ years)

• Merchandising (4 years)

• Planograms (4 years)

• Performance Management (6 years)

• Cash Handling (10+ years)

• Leadership (10+ years)

• Microsoft Office (7 years)

• Conflict Management (5 years)

• Management (7 years)

• Time management (10+ years)

• Copywriting (5 years)

• Retail Management (6 years)

• Digital Marketing (7 years)

• Administrative Experience (7 years)

• Branding (5 years)

• Website management (7 years)

• Writing skills (5 years)

• Assistant manager experience (4 years)

• Appointment scheduling (4 years)

• Calendar management (4 years)

• Copy editing (4 years)

• Business management (4 years)

• Content management (4 years)

• Web design (6 years)

• Remote worker (4 years)

• Proofreading (4 years)

• Communication skills (7 years)

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