Customer Service Retail Sales
Resume:
AS
A N A R O S A
S A N C H E Z
*********@*****.***
Wa 98168
PROFESSIONAL SUMMARY
Attentive sales professional successful at selling appliances. Maintains current knowledge of industry market to effectively target sales activities. Proficient in building and maintaining profitable customer relationships.
Well-organized and reliable offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock. Positive and upbeat retail sales professional and people-person with 6+years of related experience. Skilled in merchandising products, organizing inventory and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand.
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable, focused on going above and beyond to support the team and serve customers. Trained in offering top-notch abilities. Motivated to continue to learn and grow . SKILLS
Sales order management Consultative sales
Sales floor monitoring Multitasking
Research Public speaking
Bilingual /Spanish /some ASL Hard worker
Good customer service Friendly
Motivation
Slack
Notion
EXPERIENCE
Operations Specialist,Convoy Logistics,Nov 1st 2021-Present,Seattle,Wa Managing work flow through out Orca/Echo pod
Assist the business operations manager planning, organizing and coordinating functions relating to operations.
Maintain and update client,customer,shipper,carrier on pick up and delivery appointments. Schedule pickup/delivery appointments for companies such as Kroger,Target,general mills,exct Find solutions to Driver late,pickup blocked,delivery blocked,extra miles added, Tonu,exct exceptions.
Coordinates with different departments to achieve optimal work productions across the board. Appliance Sales Specialist, Lowe's Home Improvement, Feb 2021 - October 2021, Tukwila, Wa Shared information about loyalty programs, warranties, and maintenance plans to increase revenue.
Checked the sales floor regularly and attended to needs such as cleaning stains, straightening appliances, and collecting trash.
Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Calculated sales prices and total purchases, and processed cash or credit transactions.
Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
Quickly connected with each customer to offer assistance and promote products. Completed multiple resets per day to keep merchandise well-organized and presentable. Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Demonstrated merchandise operation and explained features. Head Cashier, Lowe's Home Improvement, Nov 2018 - Feb 2021, Tukwila, Wa Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.
Monitored customer flow and adapted cashier assignments to minimize wait times. Cultivated pleasant and cooperative work environment for cashiers. Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information. Processed daily receipts for purchases, refunds, and exchanges. Observed cashiers to spot performance issues, security problems, and unauthorized behaviors. Reconciled excess cash on hand to maintain security standards and prevent losses. Checked prices on request of customer or when products cannot be properly scanned. Handled exchanges, returns and escalated customer complaints according to company policy.
Assisted cashiers in balancing cash tills at close of shift. Maintained adequate cash and change on hand for cashiers. Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions.
Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.
Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
Kept drawer currency sorted, wrapped, and organized. Scheduled breaks for cashiers during shifts and timed returns to maintain coverage. Opened up and operated cash register to relieve long lines at peak shopping times. Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers.
Directed team to maintain consistent stock levels and organized shelving around cashier areas.
Customer Service Representative, The Home Depot, Apr 2017 - Nov 2019, Tukwila, Wa Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Managed inbound and outbound calls to respond to inquiries and resolve concerns. Trained and developed new team members on customer service initiatives and operational procedures.
Processed customers' product orders in collaboration with third-party fulfillment vendor. Provided expert service by communicating information to customers and following up on promises.
Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Promoted best practices by identifying opportunities for process improvements and initiatives. Answered inbound calls to greet and assist customers with various needs and questions.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Directed individuals on usage and benefits of self-service tools. Responded to questions and followed up on customer interactions. Assisted members with identifying and accessing care by locating in-network professionals.
Hostess, IHop, Oct 2016 - Jan 2017, Tukwila, Wa
Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times. Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts. Reviewed and periodically updated seating chart to reflect open and occupied seating. Escorted guests to tables, provided menus, and discussed daily specials. Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions.
Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.
Observed the dining room to monitor guest satisfaction and provided assistance when needed. Maintained neat and well-groomed appearance and observed all uniform requirements.
Delivered or collected final bill and processed cash and credit card payments. Met needs of guests by listening to special requests and accommodating them accordingly. Handled banquet room and patio reservations for private and special events. Informed guests about daily specials, new dishes, and changes in the menu. Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.
Maintained organized hostess station and restocked supplies. Answered the phone to take delivery or pickup orders from callers. Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.
Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs.
Set-up and cleared tables at peak times to seat patrons more quickly. Seated guests, accounting for special requests and available seating. Sales Associate, Boost moblie, Aug 2015 - Jan 2016, Tukwila, Wa Used POS system to scan customer purchases, calculate prices, and process transactions.
Restocked front lanes and displays, following established merchandising procedures and standards.
Provided accurate information to help customers quickly navigate store and acquire items for purchase.
Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
Welcomed guests and offered quick assistance to handle diverse needs. Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Contributed to store shrink-reduction goals and programs. Processed returns and exchanges in line with store policies. Unboxed and restocked merchandise into attractive displays. Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items.
Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
Assisted with store recovery to maintain clean and organized sales floor throughout shift. Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
EDUCATION
High School Diploma, High School Thomas
Jefferson Highschool - Auburn, Wa 3.4 GPA .
Jun 2014
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