Raul E. Cajar

**** ****** **.

Haltom City, TX **148

ad22yp@r.postjobfree.com

817-***-****

Objective

“To learn and grow with the best Auto Finance Company in Service for internal and external customers. “

Summary of Qualification and Skills

Extensive experience in organizing, evaluating and following up.

Responsible in thorough and efficient manner.

Record of reliability and loyalty in past positions.

Self- starter, flexible and quick to comprehend and accept new responsibilities.

Ability to establish a working rapport with people on all professional levels.

Bilingual (Spanish/English).

Professional Experience

Santander Consumer USA Collections Manager- 9/1/2016- Present

Perform coaching and mentoring as required

Update coaching/training for each associate throughout the day

Complete 2 side by sides per day

Review advocacy violation for trends; develop and administer action plans based of findins when necessary

Respond to CS Advocacy/Violations sent by AVP

Review CS Performance Report

Check and review aspect daily

Review missed punches and schedules

Reviews Trends and red flags on RPC’s and messages; focus on total calls and messages excessive rings

Make sure times are correct and that time correctly coded and entered

Santander Consumer USA Replevin Specialist: 1/11/2016 to 9/1/2016

Monitor accounts for possible legal action for SCUSA and Chrysler Capital.

Make/receive calls to/from customers and attorneys

Correspond via email daily with attorney offices about files assigned to them

Monitor repossession activity of agents and send/receive updates to and from them

Monitor auction activity of repossessed vehicles

Monitor files for any title issues preventing the unit from being auction or repossessed.

Santander Consumer USA Reinstatements From: 3/12/2014 to 1/08/2016

Handled incoming and outgoing Spanish calls.

Attempted and assisted customer to reinstate back into their vehicles.

Maintained QA expectations.

Santander Consumer USA Front End Account Manager Spanish From: 10/7/2013 to 3/12/2014

Handled incoming and outgoing Spanish calls.

Assisted with calls from other departments.

Negotiated payments.

Auto One- 06/2011- 09/2013

Auto One Senior Collector

Handled accounts past due from 1-120 days.

Received inbound/outbound calls both Spanish /English.

Completed 150-200 daily.

Communicated with dealers to update on mew accounts.

Updated on payments made by customers.

Matthews and Michaels- 07/2008 to 05/2011

Risk Management Rep

Communicated with clients through telephone, email and mail.

Skip traced delinquent collection accounts.

Made collection calls and skip tracing calls.

Pulled credit reports.

Chase Home Finance- 11/2005 to 06/2008

Loss Mitigation Specialist

Worked on accounts 5 months and up past due on mortgage payments.

Contacted homeowners via phone/letters and counseled to try to keep their home.

Also negotiated short sales and deed in lieu of foreclosures.

Saxon Mortgage Services- 12/2002 to 10/2005

Team Lead

Supervised 8-10 representatives.

Trained, developed and coached representative.

Handled escalated calls.

Inputted stats.

Education

High School- John Marshall High School Oklahoma City OK

College- Oklahoma Jr. College- 1991-1992

Contact this candidate