Customer Service Data Entry
Resume:
Dion Sherrell
Summary
Southfield, MI *****
***********@***.***
• Highly organized self-starter with outstanding customer-service skills and demonstrated ability to manage projects, build relationships and communicate team strategy
• Motivated achiever who uses problem-solving skills to synthesize and apply information quickly while adapting to new situations seamlessly to make immediate contribution
• Articulate verbal and written communicator who can fluently blend technical business concepts and convey information to both internal and external clients
• Comprehensive background in customer billing and collections duties
• Proficient in a variety of software packages including Microsoft Excel, Microsoft Word, and CT Data Track
• Production Operator, Maintaining/repairing forklift and other equipment
• Sorted pallets, Dispatched trucks for unloading and offloading materials for shipments. Authorized to work in the US for any employer
Work Experience
Production Team Leader
STELLANTIS - Detroit, MI
August 2019 to Present
• Performed a variety of duties, including bench, floor, and conveyor assembly work involving standardized work elements.
• Operate computerized equipment and engage in activities such as machine resets and quality checks.
• Completes task within the designated timeframes to meet production standards.
• Perform manual/Electronic data entry requirements at each operation.
• Report equipment downtime to the Area Supervisor and record on Equipment Tracking.
• Licensed Hilo/Forklift Driver
Claims/Billing Representative/Follow -Up
R1 RCM - Southfield, MI
November 2015 to Present
• Reduced claim rejection 10% through audits targeting initial submission errors
• Actively review patient accounts ensuring claims are accurate and complete for processing
• Identify and resolve claims edits consistent with billing guidelines and payer requirements
• Comply with all government and third party payers regulatory mandated requirements for billing and collections
Member Services Representative/Claims
Molina Healthcare - Troy, MI
December 2014 to October 2015
Team Lead)
• Investigated and resolved all member and provider claim inquires
• Prepared patient records for claims investigations
• Assisted in patient record updates
• First level responder for inbound member and provider inquires Logistics Coordinator
Ryder Logistics - Troy, MI
August 2012 to November 2014
• Improved accuracy of transport/delivery logs by 25% via weekly audits
• Performed audits of GPS reporting to match delivery logs to ensure driver compliance
• Monitored deliveries for process improvement and customer service metrics
• Processed driver equipment requests
Customer Service Representative
Sharper Image - Novi, MI
October 2011 to July 2012
• Researched product and service information to provide to customers
• Processed all inbound customer inquiries and concerns regarding prior and future purchases
• Facilitated customer requests to appropriate individual or department when required
• Assisted team in identifying and implementing solutions to customer inquiries based on customer feedback
Customer Service Representative
Priority Dispatch - Livonia, MI
July 2010 to September 2011
• Researched product and service information to provide to customers
• Prepared packages for shipment and delivery
• Assessed quality of inventory shipments via spot audits Education
Associate of Arts
Schoolcraft Community College - Livonia, MI
August 2002 to May 2003
12th grade education in Michigan Endorsed Diploma
Henry Ford High School - Detroit, MI
August 1997 to June 2001
Skills
• Customer Service
• Call Center
• Medical Billing
• DME
• Hi-Lo Experience
• Lean Manufacturing
• Forklift
• Process Improvement
• Delivery Driver Experience
• Materials Handling
• Manufacturing
• Machining
• Communication skills
• CPT Coding
• Medical Coding
• Leadership
• Cooking
• ICD-10
• ICD-10
• Insurance Verification
• ICD-9
• ICD Coding
Certifications and Licenses
Medical Coding Certification
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