Account Manager Business Development

John Lindquist

**** *** *****, **** ***** ND ****8

Home: 701-***-**** - ****.*********@*******.***

Summary

Customer-oriented, strategic-thinking business professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Skills

• Sales

• Sales Management

• Brand Development

• Project Management

• Marketing

• Partner Management

• Contract negotiation

• Recruiting and Hiring

• Relationship Building

Experience

Owner/Operator

October 2013 to Current

Jumbo's LLC West Fargo, ND

• Actively involved in all aspects of private ownership of a startup business including:

• Sales

• Marketing

• Finance

• Inventory Management

• Brand Development

• Distribution management and development

• Led startup and opening of wholesale food business and provided business development, creation of operational procedures and workflow planning

• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines

• Presented products at events and tradeshows to increase brand awareness Senior Agent

July 2022 to Current

SelectQuote Kansas City, MO

• Sell Medicare-oriented products to Senior and Disabled individuals

• Identify opportunities to increase benefits with customer population, while reducing their out-of-pocket expenses

• Ensure coverage of required prescriptions and physicians

• Identify cross-sell opportunities within other departments Inbound Fraud Representative

January 2018 to Current

US Bank Fargo, ND

• Identify and process claims on fraudulent activity with US Bank and affiliated credit and debit cards

• Identify and report on fraud trends

• Handle escalated customer dissatisfaction issues

• Answer questions for more junior team members

Partner Account Manager

June 2015 to February 2017

ClickDimensions Atlanta, GA

• Manage a portfolio of 85 Partners in Great Lakes states as well as Latin Worked with Partners to develop their practice in Marketing Automation Software Manage sales process with re-selling Partners Identify and capitalize on new sales opportunities

Media Sales Account Executive

May 2013 to July 2015

Arvig Communications Fargo, ND

• Manage territory and book of business comprising several hundred customers over a 7-state area Identified sales opportunities in existing and new customer base for advertising solutions Drove interest in available products through strong demonstration and presentation skills Senior Operations Account Manager

January 2011 to August 2012

Microsoft Redmond, WA

• Managed portfolio of 14 ERP/CRM resellers in Canadian subsidiary

• Drove partner satisfaction rating of 169

• 34 points above world-class level

• Rating 4 points above annual goal Managed field/corporate relationships from an operational standpoint in Microsoft's Dynamics business

• Achieved $0 valid revenue left unclosed through strong integration with sales team and proactively bringing the best licensing solution to the table for all complex deals Liaise between several departmental areas including Accounts Receivable, Microsoft Partner Network, Services and Inside and Outside Sales

• Brought field sales, Accounts Receivable, Credit Management, and Partner Program teams together to drive faster decisions and reduce time of transactions Managed monthly community call for all of North America Director

June 2010 to February 2011

SEI LLC Oak Brook, IL

• Drove strategic business relationship with several stakeholders of primary customer - Microsoft Managed P&L of seven lines of business serving our primary customer Drove improvement and best practices in Training and Quality programs Innovative marketing and promotion of services

• Identified new markets for growth

• Published in a national magazine devoted to Microsoft's Dynamics partner channel Education and Training

B.S : Business and Marketing, 2003

University of Phoenix Phoenix AZ

Graduated Cum Laude

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