Carmen Hernandez

JUNE ****- DECEMBER ****

Medical Assistance St. Francis Cardiovascular Hospital Roslyn NY

• Performing EKG’s and trained phlebotomist

• Preformed functions with high quality to sustain patient and workflow, adapting into front end roles when needed.

• Adhered to HIPPA law to safeguard patient confidentiality.

• Liaise with insurance on behalf of patients.

• Maintained and enhanced the hospitals creditability by ensuring the cleanliness and sanitation of all facilities, equipment, and exam rooms.

• Oversaw multiple patient responsibilities with a high level of professionalism and empath such as obtaining vital signs, medical history and conducting blood work, preparing patients for EKG and setup stress test, recorded results and information for proper documentation.

• Accommodated patient’s and Doctors request regarding various matters related to patient care, treatment plans, scheduling.

• Communicated with patients and their families relaying important information for follow ups and treatment plans per doctor.

• Provided ongoing assistance to 5 Doctors, Physician assistants, and staff nurses to assure seamless office operations and optimal patient care.

• Used data management and organization, critical thinking, Conflict/Problem -Solving and Decision-making skills when necessary.

• Collaborated with team to create a cohabit able work environment to create efficiency.

• Obtained blood samples and prepared them for processing.

• Processed insurance claims and authorizations.

JUNE 2005 – JUNE 2007

Medical Assistant Ibrahim Saraya Private Practice Fesh Medows NY

• Assisted Physicians with patient care, collected vitals, documented patient history, and prepared patients for examination.

• Recorded Patient information in database and managed appointment follow up.

• Oversaw all supply and inventory, responsible for ordering and stocking.

• Liaise with insurance providers on behalf of patients.

• Labeled and completed lab requisitions using ICD and CPT coding.

• Engaged with patients and family and friends to provide a courteous, efficient visit experience.

MAY 1996- SEPTEMBER 2004

Sales Associate Pearl Vision Queens NY

• Provided support to the Optician, assuring follow-up appointments and contact lenses training.

• Conducted Sales in frame selections to best fit each individual customer.

• Provided education on lens options for optical prescriptions to customers.

• Provided maintenance, fittings on glasses and fixed all possible problems.

• Received payments by cash, credit / debit cards and gift cards.

• Processed insurance claims and authorizations.

• Answered phones and provided clients with customer service.

• Worked with colleagues to achieve group targets.

• Conducted inventory on a regular basis to track stock of products.

• Trained new employees in cash register operations, stock procedures and customer service.

• Watched for and recognized security risk and thefts to prevent or handle situation.

• Collaborated with management to develop innovative marketing strategies.

• Assisted customers with finding specific products, answer questions and offered product advise.

EDUCATION

Medical Assistant

Suburban Technical School, Hempstead NY

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