Customer Service Front Office
Resume:
Linda Blenker
Martinsburg, WV ***** 304-***-**** *********@***.***
Skilled in front-office functions, including customer service, patient appointments, billing and collections, and records management. Dedicated to providing high-level care to diverse patient populations.
Skills
Credentialing and provider contracting Patient and insurance payment posting
Medical billing and collections Coding proficiency
Billing dispute resolution Claims processing
Experience
August 2022 to Present
MEDICAL SUPPORT STAFF REHAB SERVICES, DEPART OF VETERAN AFFAIRS
performs a wide variety of administrative and clerical duties as a member of the health care team. Re-scheduling patient appointments and/or consults. Verifying and updating demographics when contacted by patients. Utilizes multiple computer applications, as well as the integrated electronic medical record system. The MSA will obtain or will have knowledge of medical terminology and administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, manage the ACD line, secure messages and chat messages, reviewing providers orders for RTC, and public relations/customer service.
October 2012 to August 2022
BILLING SPECIALIST, SHENANDOAH COMMUNITY HEALTH
Contact insurance providers to verify insurance information.
Answer patient and insurance questions and resolve issues timely.
Investigate and resolve issues to maintain billing accuracy.
Research claim denials, identify causes and resolve issues to promote prompt insurance payment. Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
July 2006 to October 2012
BILLING MANANGER, BERKELEY FAMILY MEDICINE
Resolved billing issues by applying knowledge and completing in-depth research.
Conducted insurance verification, coded CPT, ICD-10, and HCPS procedure codes and managed patient charts. Helped patients to bring accounts into good standing by implementing payment plans. Helped to set up and maintain electronic billing system.
Education
Mount Mary University, Milwaukee, WI Bachelor of Arts Degree Behavioral Science
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