Erica Monk

Detail-Oriented Customer Service with over 20 years experience

Bogalusa, LA 70427

ad22wx@r.postjobfree.com

+1-985-***-****

To obtain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Challenging customer relations that focus on sales, retention and resolutions.

Authorized to work in the US for any employer

Work Experience

Patient Access Representative - CPAR 1

Our Lady of the Angels Hospital - Bogalusa, LA

June 2022 to Present

• Greeting patients and their caregivers on arrival.

• Collecting information such as patient details, medical history, billing, and insurance information, etc.

• Entering information into databases and maintaining accurate records.

• Relaying information to relevant staff members.

• Informing patients and their caregivers of policies, and protocols.

• Providing patients with billing and payment information.

• Dealing with patient questions, concerns, and issues.

• Performing general administrative tasks.

COVID-19 Contact Tracer

Maxim Healthcare - South Dakota - Remote

January 2022 to March 2022

• Place phone calls to newly diagnosed patients and potentially exposed people

• Follow a script when interviewing people

• Ask questions that help someone remember who they’ve been in close contact with

• Educate contacts on approved protocol to reduce the risk of spread

• Collect and document necessary information into a CRM

• Understand symptoms, infectious periods and treatments

• Protect patient privacy

Contract Tracer

Hammerman & Gainer - Baton Rouge, LA

May 2020 to June 2021

• Call contacts of newly diagnosed cases.

• Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

• Collect and record information on symptoms and needs into the database system with accuracy.

• Provide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.

• Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

• Must be very comfortable with computer data entry on web-based platform. Front Office Receptionist

Miracle Ear - Metairie, LA

July 2019 to May 2020

• Scheduling appointments

• Verifying insurance

• Sending claims to be processed

• Using sycle, email

• Answering calls

• Doing paperwork, filing

• Working for 3 different offices

• Collecting payments

• Posting cash logs and going to the bank

• Administrative duties

• Proficient in excel

Inside Sales Representative

PEC Safety - Mandeville, LA

November 2017 to July 2019

• Strong phone presence and experience dialing dozens of calls per day

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Understanding customer needs and requirements

• Close sales and achieve monthly quotas

• Research accounts, identify key players and generate interest

• Excellent verbal and written communications skills

• Experience working with Salesforce.com

• Ability to multi-task, prioritize, and manage time effectively

• Enter client's information from paper into the company's databases

• Utilize Microsoft Office

Dual Customer Service Representative

General Dynamics - Bogalusa, LA

September 2014 to November 2017

• Answering the phone and making necessary transfers if needed

• Answering the phone and making necessary transfers if needed

• Assisting consumers with questions regarding their health insurance

• Enrolling consumers in health coverage

• Answering any questions or concerns the consumers have

• Providing the correct information regarding their account

• Helping beneficiaries with Medicare, answering questions about coverage, claims and providing referrals for necessary services needed

Customer Service Manager

Walmart - Bogalusa, LA

December 2012 to September 2014

• Process returns and refunds for customers

• Process exchanges and bill payments

• Answering and directing phone calls

• Check cashing of large amounts

• Making sure cashiers go to break and lunch on time Assistant Manager

Dirt Cheap - Bogalusa, LA

July 2009 to December 2012

• Cashier and assisted with putting out stock

• Front end coordinator

• Worked with manager to get the freight out

• Unloaded trucks

• Helped assigned breaks and lunches for the cashiers Front Desk Agent

Norfolk Navy Lodge Hotel - Norfolk, VA

January 2003 to January 2007

• Check guests in and out of their rooms

• Answer any questions guests have

• Make recommendations for activities and restaurants

• Store any luggage guests have

• Answer the phone and direct the call

• Take reservations on the phone

• Arrange transportation for guests

• Maintain the record of guests that have checked in and out Education

Front Office in Medical Assisting

Independence University

February 2016 to February 2017

High School Diploma

Yucca Valley High School - Yucca Valley, CA

2001

Skills

• B2B

• Call Center

• Cold Calling

• Customer Service

• Selling

• Telemarketing

• Prospecting

• Receptionist

• Scheduling

• Filing

• Data Entry

• Billing

• Customer Service Skills

• Microsoft Word

• Microsoft

• Documentation review

• Inside Sales

• Basic Math

• Medical Office Experience

• Medical Records

• Office Administration

• Salesforce

• Insurance Verification

• Excel

• Microsoft Excel

• Medical receptionist

• Front desk

• HIPAA

• Sycle (1 year)

• Medical billing

• Microsoft Office

• Computer skills

• Management

• CRM Software

• Business Development

• Medical Scheduling

• Hospitality

• Medical Coding

• Medical Terminology

• Hospital Experience

• Conflict Management

• Human resources (5 years)

• Phone Etiquette

• Quality Assurance

• Office Management

Additional Information

• Attention to detail

• Ability to multi-task

• Basic math

• Clear communication

• Computer knowledge

• Conflict resolution

• Data entry

• Effective listening

• Empathy

• Friendly personality

• Goal-oriented

• Product knowledge

• Positive attitude

• Problem-solving skills

• Proficient in CRM software

Contact this candidate