SUMMARY

Body Shop Manager bringing over ** years of effective leadership, fostering team productivity, organizational profitability, and operational efficiency. Skilled in all areas of employee technical and service training, development, and coaching. Strong business acumen to work productively with insurance companies and vendors. Effective at engaging and communicating at all levels of clientele.

SKILLS

Proficient in Microsoft Office, CCC One, and Audatex estimating software.

Administrative Management

Recruitment and hiring

Payroll administration and timekeeping

Deadline management

Automotive collision and refinishing expert

Innovation, decision-making, and calm under pressure

Exceptional problems solver

WORK HISTORY

CAPITAL COLLISION CENTER Columbus, Ohio; Body Shop Manager 2/1/2010 to 6/2024

Efficient in writing accurate estimates to determine cost and repair time.

Accurately scheduling jobs according to shop capacity.

Coordinate and supervise 11 shop technicians and assigned task and work orders.

Build and maintain strong relationships with customers and vendors.

Communicated effectively with insurance companies.

Ordered parts, materials, and tools for shop to maintain a consistent workflow.

Engaged with customers and insurance companies, to resolve any escalated issues.

Cultivate strong relationships with Insurance, DRP and Fleet Companies.

Attended BWC workplace safety training classes.

Oversaw and evaluated key performance indicators (KPI) metrics, spanning efficiency, revenue and profitability.

Assist in developing effective radio and media marketing strategies to increase business.

Identify total loss situations, determine total loss claims with customers and coordinate claim document handling.

MACCO AUTO PAINTING & COLLISION Columbus, Ohio District Manager over 4 Centers 1997/2010

EDUCATION & TRAINING

Associate of Business Administration: Wilmington College; Wilmington, OH. 1977

Associate of Theology: School of Biblical Theology; Columbus, OH. 1986

CPR certificate

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