Cynthia Callahan

ADDRESS ***** ***** **** *******

Reno, 89511

United States

EMAIL ad22wk@r.postjobfree.com

LINKS LinkedIn

PHONE 1-775-***-****

DATE OF BIRTH 07/07/1968

** ******* ********* ** providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients and coworkers alike. Management experience, as well as independent self-starter. 02 EMPLOYMENT HISTORY

May 2019 — Jan 2020

Reno

OPERATIONS DIRECTOR at REVENGE, MD

• I worked closely with patients and our doctor, to help educate patients achieve their goals through diet, exercise and doctor supervised medications and injections.

• Worked closely with our nurses to assure accuracy of patient information on both charts and in our computer system.

• Knowledge in all products we carried and of modalities offered by our nursing staff.

• I was required to attend numerous trainings (both in Reno and in Las Vegas), with nurses and reps from respective product companies.

• Within four months of beginning this job, my leadership skills were recognized, and I was promoted to Operations Director. Working in Reno and Las Vegas, primarily supervising the Reno staff.

• Responsible for all daily operations; patient scheduling, accounts receivables, bi weekly payroll, maintaining inventory and timely product ordering, maintaining cohesive work relationships amongst staff, weekly meetings and strategies to increase profit margins.

• During my first quarter in this position, the business saw a 30% increase in revenue. I was required to assure all paperwork and charting was maintained as required by the State of Nevada Board of Medical Examiners, along with high level confidentiality based on HIPAA standards and protocols.

• I maintained weekly, monthly and quarterly revenue reports, website accuracy, patient database, employee files and communications with our supervising physician and pharmacist.

• I was required to know whether our clients had any history which would be a contraindication for services by obtaining their written medical history, reviewing this history with the client and having the history also reviewed by our supervising physician and/or nurse.

• I was trained to take blood pressure, basic first aid and CPR, of which I am currently certified.

May 2016 — May 2019

Reno

SECURITY OFFICER at MONTREUX H.O.A.

• This job is in a luxury golf community where all visitors, vendors or workers are required to be called in by the homeowner or employees of the community. I was required to vet all persons entering the community.

• Three patrols a shift was required to assure all gates were closed and secure, in addition to the security of residences; many of which were empty at different times of the year.

• Security would sign for packages (some of which were confidential and others which could be quite expensive), maintaining a chain of custody, essentially.

• Responded to emergency circumstances while awaiting police arrival, alarms, medical emergencies, fire, flood etc.

• Reports were done on crime or incidences. All employees were required to communicate clearly and concisely via phone and in person, as the majority of the job was dealing with the public.

• As this community sits on a PGA golf course, numerous tournaments were held throughout the season, requiring security to work with professional athletes, celebrities and representatives of the event. These large events required much strategic planning as our first priority, was maintaining the integrity and safety of the community, while thousands of persons were on and off property throughout the event.

• During such events, staff worked closely with vendors, event support staff, local law enforcement and FBI personnel to maintain strategic plans for security and emergency management in the event any circumstances arose requiring response from medical, fire or police personnel.

• All communication between security and the main gatehouse was done via handheld radio both during patrol, as well as during events. Knowledge and use of radios and dispatch procedure was of utmost importance.

• Ability to act quickly and remaining calm during high stress circumstances, was of paramount importance.

• Attention to detail was also required in the event of an emergency circumstance where pertinent information had to be relayed to the main gatehouse or emergency responders; accurately communicating detailed information both verbally and in written reports was absolutely crucial.

May 2011 — May 2016 NOTARY PUBLIC

• I owned and operated my own mobile notary business for eight years. Extensive public contact and the ability to follow all guidelines as set forth by the State of Nevada with the following responsibilities:

• Documented execution (legally binding signatures).

• Consistently affirmed the state of mind of all signees with a keen sense of attention to detail.

• Monitored and identified fraud or coercion, reported any incidents or wrongdoing.

• Completed the notarial certificate on all documents and kept records by notary journal.

• Verified all identification of contract participants and maintained an electronic system of record.

• Was present at the time of document execution (this may include traveling or working remotely).

• Prepared documentation, handling affidavits, contracts, claims, loan documents, marriage certificates, and other legal documents.

• Bared witness to items within a safe deposit box or the equivalent.

• Communicated with public regularly, scheduling related appointments over the phone or face to face.

• Served as impartial witness to the signing of important legal documents, witnessing signatures on affidavits, real estate transactions, and other legal proceedings.

• Possessed efficient and expedient customer service. Explained the procedure for notarization to clients, especially when it concerned electronic or telephone procedures.

• Administered oaths for affidavits or depositions to people from a wide variety of different backgrounds.

• Inspected signatures carefully for signs of fraud or forgery.

• Issued certified copies of documents or deeds in accordance with state laws or regulations.

• Understood and enforced state guidance and laws concerning the acceptance of notarized documents for recording purposes.

• Coordinated with legal professionals such as lawyers, judges, police officers, court clerks and state/federal officials.

• Completed continuing education courses and maintained certification as mandated by the state.

Oct 1999 — Nov 2001

Reno

CLERK II at WASHOE COUNTY HEALTH DEPARTMENT

• Managed patient records and history

• Scheduled appointments and communicated information between doctors, nurses, support staff and patients

• Responsible for ensuring accuracy and information of patient information

• Maintained patient confidentiality based on HIPAA regulations for the sake of patient privacy

• Answered phones, took messages and handled accounts receivables for monies paid by clients for patient services.

• Maintained patient immunization schedules via data entry for local doctors and as mandated by our school district for entry certification

• Communicated clearly and consicely both in person and in writing, to medical staff and patients in both immunization program and community clinic to assure clear understanding between patient and provider

• Worked on off-site programs for low income families in order to provide free health and dental care to qualifying children of residents in the community. Oct 1990 — Oct 1998

Reno

SHERIFFS SUPPORT SPECIALIST at WASHOE COUNTY

SHERIFF'S OFFICE

• Performed a wide variety of clerical and office tasks in the Sheriff’s Office, requiring specific knowledge of the Corrections Department and/or Countywide functions and procedures to perform work and to provide detailed, technical servicing to the public.

• Knowledge of departmental functions and procedures for efficient care, custody, control, and processing of all property and evidence which comes into the possession of the Sheriff’s Office and Corrections Center

• Greets and assists the public, staff and other agencies by phone or in person by providing detailed information as authorized from sources such as published manuals and procedures

• Refers inquiries/visitors to appropriate department or individual when necessary

• Takes accurate and detailed reports of crime and/or incidences from public and submits for review by patrol supervisor for dissemination to proper investigatory channels

• Training in National Crime Information Center (NCIC), Interpol and Automated Fingerprint Information System (AFIS)

• Trained in proper suspect interview techniques

• Sensitivity training received to aid in interviewing and interacting with victims of crime

• Accurate data entry of traffic citations for local justice and municipal courts

• Accurate data entry of fingerprint cards for use by the National Criminal Repository in Washington, DC

• Trained in evidence collections and chain of custody

• Trained in latent print examination and lifting of prints

• Trained in basic crime scene investigation, to include photos of scene and/or victims of crime

• Worked closely with all departments of Sheriff's Office and staff

• Moderate interaction with inmates as requested or required

• Manned off-site command centers when needed for community events

• Initiated SWAT callouts as requested by command staff for immediate emergency situations

• Ability to maintain calm in high stress situations and to effect proper procedures as required

• Ability to work with persons of all socioeconomic backgrounds, maintaining neutrality and professionalism regardless of diversity

Feb 2023 — Jan 2024

Pittsburg

Remote Customer Service at Quadratec

• Remotely managed customer accounts, ensuring that billing and payment information was accurate and up-to-date

• Resolved customer issues and complaints quickly and professionally,

• Extensive knowledge of Jeep products from all years of manufacturing; 1941-Present

• Took orders, processed returns and recommended products based on customers individual automotive needs

03 EDUCATION

Jan 1982 — Jan 1986

Reno

Earl Wooster High School

04 SKILLS State Laws

Self Starter

Social Media

Microsoft Outlook

Composure

Gated Community

Operations

Compassion

Customer Service

Wound Healing

Microsoft Excel

Immunization

Judiciary

Healing

Home Healthcare

Patience

Defensive Driving

Written

Communication

Professionalism

Justice

Teaching

Sensitivity Training

Criminal Justice

Evidence Collection

Security Systems

Microsoft PowerPoint

Callouts

Microsoft Word

Blood Pressure

Time Management

Writing

Contraindication

Leadership

Strategic Planning

First Aid

Cardiopulmonary

Resuscitation (CPR)

Law Enforcement

Planning

Emergency

Management

Receivables

Scheduling

Communications

Management

Safe Deposit Box

Binding

Nursing

Real Estate

05 LANGUAGES English

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