Customer Service Human Resources

Tonia Ahrendt

Office Administration

*****.********@*****.*** • 231-***-****

• Caledonia, MI, 49316

Dedicated and dynamic professional with significant experience in human resource management, office administration, and customer service. Success in monitoring service performance and preparing and implementing consistent and realistic business plans and control structure to ensure smooth running of business. Demonstrated expertise in delivering excellent customer service and developing administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Proven management skills to proactively complete projects and special assignments on time while working self-sufficiently and within a fast-paced environment. Known for displaying high ethical standards, integrity, and confidentiality while always exceeding expectations independently or as part of a team.

Areas of Expertise

Office Administration

Human Resource Management

Organizational Development

Staffing & Recruiting Initiatives

Office Maintenance & Procurement

Event Planning & Coordination

Payroll Processing & Invoicing

Compensation Benefit Administration

Problem Management

HR Record Management

Affiliate Marketing & Sales

Team Training & Leadership

Professional Experience

Hearthside Food Solutions, Kentwood, MI 2022 – Present

Human Resources Supervisor

Team Leadership: Supervising and guiding HR Generalists and support staff, providing mentorship and training to junior HR professionals, conducting performance evaluations, and setting team goals. Strategic HR Planning: Collaborating with senior management to develop HR strategies aligned with organizational goals, planning and implementing HR initiatives to support business objectives. Policy Development and Implementation: developing and updating HR policies and procedures, ensuring consistent policy implementation across the organization. Employee Relations Management: handling complex employee relations issues, serving as a point of escalation for HR Generalists, providing guidance on conflict resolution and disciplinary actions. Training and Development Strategy: designing and implementing training and development programs, identifying skill gaps and planning initiatives to address them, supporting employee growth and career development. Performance Management: reviewing and analyzing performance data, working with managers to address performance issues. Workforce Planning: collaborating with department heads to forecast staffing needs, developing strategies for talent acquisition and retention. Conflict Resolution: mediating disputes and conflicts within the organization, implementing conflict resolution strategies, addressing issues that may impact employee morale and productivity.

Hearthside Food Solutions, Kentwood, MI 2020 – 2022

Human Resources Generalist

Recruitment and staffing, post job postings, review resumes, coordinate interviews. Employee relations, addressing employee concerns, conduct investigations as needed, implement HR policies. Benefits administration, assist with benefit related questions and coordinate open enrollment activities. Performance management, provide feedback to employees and managers, assist with goal setting and performance improvement plans. Training and development. Conduct employee exit interviews. Monitor and manage employee’s participation in absences leaves, including FMLA, STD/LTD, and ADA. Coordinate with insurance brokers and plan carriers to develop employee insurance, pension, and savings plans. Recruit and train machine operators with a focus on maximizing productivity and operational efficiency.

Hearthside Food Solutions, Kentwood, MI 2013 – 2020

Human Resources Scheduling Supervisor

Schedule 700+ hourly workers and payroll and manage vacations as well as update annual benefit open enrollment information for 400 employees. Communicate with employees for successful execution of events. Resolve employee issues using conflict resolution skills. Recruit and train machine operators with a focus on maximizing productivity and operational efficiency. Manage the off-shift scheduling coordinators.

Chariots of Fire, Muskegon, MI 2009 – 2013

Office Manager

Organized office procedures to deliver quality services and maintain reputation. Performed multiple administrative tasks, including preparing payroll, maintaining invoices and files, updating HR records, and ordering office supplies. Supervised daily activities of three staff members to ensure smooth workflow. Responded and resolved customer complaints efficiently to achieve the highest level of customer satisfaction rate.

Freebies Junction, Grand Rapids, MI 2006 – 2012

Affiliate Marketer

Developed website and links to promote products. Audited affiliated websites and evaluated performance for continuous improvement. Coordinated with Affiliate Manager and team leaders to set marketing and sales goals.

Additional Experience

Lead Cashier, Menards, Grand Rapids, MI

Lead Trainer, Panera Bread, Grand Rapids, MI

Education

Associate Degree in Science & Arts Muskegon Community College, Muskegon, MI

Technical Proficiencies: SAP, ADP, CERIDIAN, I-Verify, Internet Criminal History Access Tool (ICHAT), Social Security Business Services Online (E-Verify), Microsoft Applications; PowerPoint, Word, Excel, Outlook, Windows, Vision, and Office Publisher

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