Customer Service Financial Services
Resume:
SRIDEVI RAVINDRAN
848-***-**** ad22wd@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
PROFESSIONAL PROFILE
Resourceful Call Center Representative who consistently meets and exceeds productivity goals.
Skilled customer service professional with the ability to device workable solutions and benchmark performance against key operational targets/goals.
Enjoys being on the front edge of new technologies, always trying to keep up with changes in the IT landscape.
4 years of hands-on experience in customer service in Banking, Financial services, Operations in large firms
A Team player with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:
TECHNOLOGY EXPERTISE
Microsoft Office Electronics & Hardware Windows O. S Professional Summary
Customer Service Executive, Motilal Oswal Financial Services, Bangalore, 2007 to 2008 Motilal Oswal Financial Services Limited is a diversified financial services firm offering a range of financial products and services
• Handling large data & processing information, identify patterns & insights within trade data
& analyze results using statistical techniques and various time series models with in excel sheet
• Work with product team to prioritize business and information needs
• Client interfacing Work on stock market back-office operations
• Provide technical support to clients in relation to trading software & app
• Handle account opening/client onboarding operations of NRI
• Provide opportunities to educate clients about financial product Technical Support Executive, Nokia, 2006 to 2007
• Provides customer-facing communication regarding operational, technical, and quality issues. Makes
• timely recommendations to customer
• Supports Emergency Management (EM) team in technical aspects of Outage management
• Remote case handling and software Incident management
• Monitor Software application platform using scripts or tools
• Support report writing as required by management Customer Service & Operations, HDFC BANK, 2004 to 2006 HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai.
• HDFC offers financial management solutions to individuals encompassing among other products like Home Loans, Life Insurance, Mutual Funds, Fixed Deposits, and property Solutions
• Direct selling of HDFC bank home loans, personal loan, auto loans.
• Contact businesses and private individuals by telephone to promote services
• Customers follow up and feedback post initial interaction Resolving customer queries
• Schedule appointments for sales staff to meet prospective customers
• Develop leads through various channels & reporting daily to the sales head
• Ensuring proper updates and maintenance of various reporting formats. EDUCATION
Bachelor of Science, Bangalore University 2003
Certified in Central Depository Service (India) Limited
Date of Birth – 06/05/1982
Work Authorization – Green Card
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