TRACEY D. NEAL

313-***-**** ad22vd@r.postjobfree.com Detroit, MI 48214

SUMMARY

A committed, resourceful, motivated, team-player, seeking to utilize my combination of skills and experience in Administrative Assistant, Customer Service, and Human Resources while contributing to the success of my employer. I'm an asset to any company or organization; Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. SKILLS

• Customer Service Skills

• Microsoft 365 Office Suite

• Telephone Technique Skills

• Technologically Savvy

• Advanced MS Office Suite Knowledge

• Records Management Systems

• Detailed Meeting Minutes

• Transporting Files

• Data Entry Documentation

• Excel Spreadsheets

• PC Proficient

• Meeting Planning

• Insurance Eligibility Verification

• Mail Management

• Program File Distribution

• Document Retrieval

• Travel Administration

• Multi-Line Telephone Systems

• Microsoft Office

• Research and Analytical Skills

• Verbal and Written Communication

• Professional and Courteous

• Check Processing

• Sensitive Material Handling

• Recordkeeping and Bookkeeping

EXPERIENCE

Administrative Assistant, Detroit, May 2017-October 2022

• Additional administration support to Inspector General and the Deputy Inspector General; assisted the Executive Assistant, with creating reports, reconciling office billings, and tracking in- coming and out-going mail.

• Acting as Travel Coordinator, reconciling bank statements, maintaining a budget of $8, 000.00 per fiscal year.

• Scheduled appointments, meetings and events for management staff.

• Performed general office duties and administrative tasks

• Directed customer communication to appropriate department personnel.

• Composed correspondence, reports and meeting notes.

• Scheduled staff and monitored resource allocation to provide optimal coverage and service.

• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

• Handled incoming calls and directed callers to appropriate department or employee.

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Kept office equipment functional and supplies well-stocked to promote efficient operations. Payroll Clerk III, City of Detroit, November 2016-May 2017 Payroll/Administrative Assistant, Provisional Appointment, City of Detroit, July 2016-April 2017

• Benefits Administration (10+ years' experience) Performed onsite audits for various non-profit organizations Reconciled accounts and prepare financial statements on computerized accounting software Performed general office duties and administrative tasks Scheduled appointments and maintained up-to-date confidential client files Running reports on Oracle Cloud, ERP, Cognos, Noetix, and Workbrain

• Human Resources/Office Management (10+ years' experience) Employee relations, recruiting in the US and Abroad Assisted with new hire orientation, monthly Assisted in the preparation of registrations and applications for New Hires Researched and reconciled discrepancies in transactions, in healthcare billing Created and Planned the Benefits Fair annually. Payroll Supervisor, Premier Staffing Source, City of Detroit, October 2015-November 2016 EDUCATION AND TRAINING

January 2021

Administrative Assistant Certification Cohort-with American Society of Employers-Completed in August 2018

State of Michigan-Notary Public as of

January 2011

/22/2017

American Society of Employers Human Resources Generalist Certificate of Completion June 2004

GED

June 1995

REFERENCES

REFERENCES TRACEY D. NEAL

INTERESTS

COMMUNITY INVOLVEMENT, Feeding Homeless-Forgotten Harvest-Summer 2014 Nursing Home Ministry-Summer 2013-2014.

ADDITIONAL INFORMATION

• Available upon request

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