Chenita J. Amey

**** **** ******* ** ** Washington, DC 20011

301-***-**** ad22ui@r.postjobfree.com

I am a loyal, respectful employee who pays close attention to detail. Can work well independently or as a team player. I am highly organized and hard-working; I can manage multiple projects with tight deadlines, and prioritize tasks based on customer and managerial needs.

EXPERIENCE

DC Public Schools, Washington, DC 2005-Present

Substitute Teacher

●Conducted organized classes, instructing students according to District of Columbia Federal Mandate Core Curriculum, and implementing teacher’s lesson plan(s) for a variety of subjects.

●Developed and maintained working relationships with students, parents, teachers, and principals.

●Certificate of sustained participation in schools in Ward 7 & 8 specifically.

American Cancer Network-VDART (Contractor), Washington, DC 11/2016-12/2016

Database Analyst

●Helped manager calm and serve irate customers.

●Solicited feedback from customers by mailing them feedback forms.

●Entered and maintained data into a database of donors to manage donor network.

Department of Veteran Affairs, Washington, DC 12/2011-2/2013

Customer Service Tech Support Provider

●Addressed 30-50 customer calls and emails per day with 90% solution rate during first contact.

●Calmed and served irate customers, using active listening and relationship-building skills.

●Provided technical support to end users who had difficulty uploading information to the database.

QSU Publishing Company, Fairfax, VA 6/2004-6/2007

Database Analyst & Office Manager for ISO certified company

●Packaged and shipped magazine, CD, and book orders to customers daily, monthly, and quarterly.

●Increased company productivity by 90% by suggesting to CEO that he use his own printing resources.

●Built relationships with, and received data from, both domestic and international customers.

EDUCATION AND TRAINING

Dunbar, Washington, DC, high school diploma (#5 in graduating class, 2% percentile)

Howard University, Washington, DC, Bachelor of Science in Computer Science

Strayer University, Washington, DC, MBA

References Available Upon Request