Jessica

Echeverria

956-***-****

ad22ua@r.postjobfree.com

Mission, TX 78572

SUMMARY

Ambitious and results-oriented General Manager with over 15 years of experience creating strategic alliances with teammates to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

SKILLS

Quickbooks, PeachTree Accounting

System, M3 Acknowledge System.

Microsoft Office, PMS, Outlook.

Recruitment and Hiring

Management Team Building

Budget Control

Facilities Management

Performance Evaluations

Staff Training

Decision Making

Shift Scheduling

Budget Implementation

Hotel Management

Computer Skills

Payroll Preparation and Processing

Bank Statement Reconciliation

Purchase Orders

Document Coding and Classification

Accounts Payable

Accounts Receivable

EXPERIENCE

General Manager

McAllen, TX

Hampton Inn & Suites McAllen/ Aug 2014 to Mar 2022 Coordinate Front Desk, Housekeeping, Maintenance and Food & Beverage departments to perform their responsibilities in an orderly and proficiency maner to provide a great customer service

Verifies and fix possible discrepancies on guests folios Responsible for the accounts payable department

Revise, approve and enter providers' invoices in our internal hotel system according to our headquarters standards, on a weekly basis.

Reconciled, provide, and enter daily data from our hotel accounting system on a daily basis

Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

Evaluated invoices for accuracy and compliance.

Delivered positive customer experiences by implementing effective quality assurance practices.

Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. Improved morale and management communication by creating employee recognition and rewards practices.

Tracked and replenished inventory to maintain par levels. Oversaw financial management, budget management, accounting and payroll activities.

Built strong operational teams to meet process and production demands. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

Disseminated safety information and monitored employee compliance with regulatory and organizational policies.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Secured revenue and accurately monitored cash intake. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Implemented process innovations to improve overall performance and reduce labor costs.

Research and respond to inquiries made by vendors and guests Responsible for preparation and maintenance of open Approved, reviewed and maintained our Direct Bill accounts (receivables). Scheduling employees' shifts according to projected hotel room occupancy Responsible for Payroll submission for all department employees Verify weekly work hours according to previously scheduled shifts Responsible for the Food & Beverage Department

Assist on placing food and supplies orders

Assure all equipment worked properly

Assisted on HR with employees HR needs.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Collected customer fees, managed refunds and provided complete sales documentation.

Dual General Manager

McAllen, TX

Hampton Inn & Suites/Homewood Suites/ Aug 2018 to Aug 2019 Directed all day-to-day operations of both properties, Hampton Inn & Suites and Homewood Suites to provide safe and enjoyable guest experience. Handled guest complaints and offered complimentary services for hardship cases. Mentored new employees, demonstrating best methods for servicing clients and guests.

Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.

Responded to and resolved guest issues or complaints. Coordinated with the construction crew at Homewood Suites along with our hotel staff to keep the in-house guests as comfortable as possible during the renovation phase. Oversaw recruiting, interviews and new employee hiring. Assisted guests at check-in, providing information on various services within hotel. Managed team of front desk agents, supervising personnel in issue resolution. Provided end-of-month audits of resort to upper management as required. Improved operations by working with team members and customers to find workable solutions.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Created new programs resulting in increased productivity and customer satisfaction. Kept team on track by assigning and supervising activities and giving constructive feedback.

Assistant General Manager

Hampton Inn & Suites, McAllen Oct 2010 to Aug 2014 Responsible for the interview, hiring, and training process for the newly front desk, housekeeping, maintenance, and food and beverage crews as part of the pre- opening team

Coordinated with the Chief Engineer and General Manager on the equipment and accessories purchasing process

At the same time

Assisted in the organization and control of receiving the merchandise Responsible for the accounts payable department

Codified providers' invoices according to our headquarter office standards on a weekly basis, once the hotel opened its doors on December 13, 2010, as AGM Responsible for the Front Desk Department operations: Fixing guest folio discrepancies

Assuring to collect/credit any outstanding balance from our in house guests on a daily basis

Responsible for the Payroll submission for all department employees Responsible for the Food & Beverage Department

Assist on placing food and supplies orders, etc

Assisted on HR with employees HR needs.

Front Desk Supervisor/Sales Coordinator

McAllen

SpringHill Suites By Marriott/ Feb 2008 to Oct 2010 Responsible for the interview, hiring, and training process for the newly front desk crew, as part of the pre- opening team

Assisted the Chief Engineer and General Manager on the equipment and accessories purchasing process

At the same time, I assisted in the organization and control of receiving the merchandise

Responsible for the accounts payable department, codifying provider's invoices according to our headquarter office standards on a weekly basis, once the hotel opened its door in

Comptroller Assistant

Regio USAMar 2008 to Dec 2008

This company had different branches along the valley Assisted the comptroller to update Tile & Stone Gallery's accounts payable and receivable

Responsible for updating data entry on purchase order, invoices and consumer receipts in Quickbooks, previously performed manually

Performed Payroll for Tile & Stone Gallery branch

Calculate and prepare sales and payroll taxes on a monthly basis. Front Desk Supervisor

Wingate By Wyndham Mcallen Jan 2006 to Mar 2008

Assisted the accounting department by ensuring daily revenue reports Resolved billing errors and discrepancies to guest folios Provided front desk staff training and constant supervision to achieve superior Customer Service to our guests.

Management Information System Officer

Edinburg, TX

Hidalgo Head Start Program/ May 2003 to Jan 2005

Input students' information into spreadsheets and company database to provide leaders with quick access to essential students data. Reviewed and updated account information in company computer system. Identified and corrected data entry errors to prevent duplication across systems. Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Managed student database for Head Start Program

Downloaded/uploaded test data and sent to appropriate government agency Performed administrative duties as needed

Accomplished clerical duties such as the use of multi-extensional phone equipment in order to answer outside calls and be able to transfer them to the right department Performs a variety of clerical functions which follow established procedures Assistant Controller

McAllen, Texas

Country Inn & Suites/ Apr 2000 to May 2003

Accounts Payable and Receivable, Accounts Payable: Responsible for keeping updated hotel accounts from providers, travel agents and commissions Accounts Receivable: Responsible for bill companies that used our direct bill system for in house guests/groups

Responsible for maintaining both, accounts payable and receivable current and in a good stands.

Performed administrative duties as needed

Accomplished clerical duties such as the use of multi-extensional phone equipment in order to answer outside calls and be able to transfer them to the right department Performs a variety of clerical functions which follow established procedures Front Office Supervisor

McAllen, TX

Holiday Inn & Suites McAllen/ Jan 1999 to Apr 2000 In solving guest folio discrepancies, making sure to collect/credit any outstanding balance from our in house guests on a daily basis

As coordinator of sales, entitled to take care of in-house hotel's events/groups Responsible for the accounts receivable of the groups, making sure our staff provides everything they need/request

Blocking rooming list according to our Billed companies for those that had set up an Internal Direct Bill in advance

Keeping track of these accounts on a daily basis

Screening calls from prospect guests/groups and follow up with appointments to confirm a possible sale.

EDUCATION AND TRAINING

Some College (No Degree): Engineering (Pre-Engineering) UTPA

Edinburg, TX

Diploma

Mission High School, UTPA

Graduated in the top 10 % of my generation

LANGUAGES

Bilingual : English and Spanish

LANGUAGES

Spanish:

Native/ Bilingual

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