b

MONIQUE KELLY

P 331-***-**** E

m.shanelle.kelly@gmail

.com

W

http://www.linkedin.co

m/in/monique-shanelle-

kelly

OBJECTIVE

I possess advanced multi-tasking skills through the abilities of project management, staff support, budgeting, and inventory control. I have advanced Microsoft skills as well-as POS systems. Ability to train, motivate, and supervise all levels of employees. Interested in obtaining an administrative position, in a growth-oriented company. I would like to leverage my administrative and organizational skill to support the team and insure smooth office operations.

KEY SKILLS

• COMMUNICATION

• LEADERSHIP

• MANAGEMENT

• DECISSION MAKING

• ADAPTABILITY

• FINANCING (P&L REPORTING)

APPLICATIONS

• MICROSOFT (EXCEL,

WORD, OUTLOOK, POWER

POINT, ONENOTE, MEET)

• RESTAURANT365

• CLOVER

• TOAST

• TECHSAVEY

• ADP

• PAYCHEX

• GOOGLE TEAMS

• ZOOM

EDUCATION

Robert Morris University

• Illinois, Chicago

Bachelor’s degree: Business

Management Administration

GPA: 3.5

EXPERIENCE

October 2021- Present

Bottle Cap Group LLC Operations Manager

• Manage P&L reports through restaurant365.

• Maintained record of inventory in detail through Microsoft Excel (Pivot tables)

• Weekly physical inventory inspections

• Conducted assessments of potential team candidates

• Created well organized training manuals for all employee personal, based on my knowledge and high-level experience.

• Created organization-wide awareness around customer experience. served as catalyst for providing needed attention across the business.

• Developed and executed on customer retention strategies, lead and participated in initiatives aimed at improving the customer experience.

• Conceptualize event ideas as well-as executed in a precise and timely manner to succeed expectations.

• Event planning system - SpotHopper

June 2020-October 2021

Sticks and Bean General Manager

• Liaison of communication for grand opening of the establishment.

• Obtained permits (liquor license, occupancy. food services, sellers, food facility health, employee health permits)

• Payroll (ADP) for all employee personal

• Monitored inventory (abs commission) monthly & annually.

• Smoothly transitioned newly hired employees for successful tenure May 2016-June 2020

Moorehead Restaurant LLC Shift Lead/ Bar Professional

• Direct administered and controlled hourly operations and activities of facilities and programs in an assigned area.

• Ensure compliance with established company in regulatory guidelines and procedures to provide high quality service and outstanding customer care.

• Maintained appropriate dating, labeling, and rotation of all beverage items.

• Maintained accurate financial records.

• Monitored employee performance and feedback.

Contact this candidate