Resume

Customer Service Representative

Location:

Saugus, MA

Salary:

40,000 yearly

Posted:

January 24, 2024

Contact this candidate

Resume:

Maureen O’Neil

** ******* ***

Saugus Ma *****

857-***-**** ad22tt@r.postjobfree.com

OBJECTIVE

I'm looking for a pleasant administrative office position in which I can use my skills to the best of my ability.

WORK EXPERIENCE

Public Partnerships Customer Service Representative

March 2017 - present

Medford, Massachusetts

Customer Service Representative

Working for Public Partnerships, handling calls for the state of Massachusetts..Expected to respond to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities

Expected to have excellent verbal, written communication and

troubleshooting skills

Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries

Responsible for maintaining adequate records/documentation for audit and internal control purposes

Other Responsibilities Include:

Routing mail, email, and other administrative support duties as assigned

Responsible for learning Program Rules of assigned projects to ensure ability to respond to Customer Service inquiries.

Responsible for developing excellent working knowledge of PPL operating platforms required to fulfill job responsibilities (e.g.; Portal, Navision, etc.)

Skills: all computer skills

April 2015 - April 2016

Total Clerical Services Maximus, Boston Massachusetts

Healthcare Services

Customer Service exceptional skills answering Masshealth calls for a company called Maximus. All computer work and knowledge of applications to maintain and upgrade people to insurance.

Call center, assisting people with calls for health insurance.

Computer, excel, word, multi-line phones,

Retail Merchandiser

October 2012 - June 2014

Macys Cambridgeside Galleria

Clothing and Textile Manufacturing

Responsible for the unloading of merchandise & distribution of clothing throughout the store. Maintaining all clothing on shelves and storing excess in stock room. Exceptional customer service to all shoppers throughout the store.

Administrative Coordinator

October 2007 - September 2011

Ameriprise Financial, Inc. Boston, Massachusetts

Financial Services

Responsibilities include front desk reception, Responding to all advisor inquiries, scanning and logging client checks, answering multiple phone lines, all ups shipping & labeling, faxing & distributing all advisor faxes & mail distribution. Word & Excel. Excellent customer service skills and attention to detail. Data entry for excel spreadsheets and many projects as assigned.

Receptionist

March 2007 - August 2007

Beau Brummel Day Spa Boston, Massachusetts

Personal and Household Services

Exceptional customer service. Responsible for scheduling all hair appointments, waxing appointments and nail appointments, answering all incoming phone calls, cashing out all tabs opening and closing spa morning until evening.

Office Manager

September 2005 - July 2006

Beacon Hospice Charlestown, Massachusetts

Healthcare Services

Responsible to the Clinical Services Director for general office clerical duties of receptionist, File Clerk, Medical Records Clerk, and Payroll Clerk.

Central Intake Representative

September 2002 - September 2005

Visiting Nurses Association of Boston Charlestown, Massachusetts

Healthcare Services

Interpret fields on fax

Read and interpret clinical materials received from fax

Attend to detail of referral process

Filing and potential follow up of referrals

Multiple telephone calls from nursing facilities requiring referrals for patients

Data Control Processor

September 2001 - September 2002

Visiting Nurses Association of Boston Charlestown, Massachusetts

Healthcare Services

Possessing good verbal and written communication skills

Strong Knowledge of word and excel

Research resolve and process all materials, data entry

Office Manager

February 1999 - March 2001

Monument Properties Charlestown, Massachusetts

Real Estate/Property Management

Responsible for all computer work, excel, word, peachtree software, data entry, billing and all special projects as assigned, website design as well. Receiving multiple telephone calls requesting information for the sale of houses as well as apartment buildings.

EDUCATION

High School or equivalent, Business Management,

September 1979 - May 1983

Christopher Columbus High School State:Massachusetts

Major Business related courses.

SKILLS

Microsoft Word, Lotus, Powerpoint, Excel

Expert

Multi-line phone system, multi tasking, data entry

Expert

LANGUAGES

English