Front Desk Customer Service
Resume:
Elaine Higgins
*******@*****.***
Candidate: Elaine Higgins
QUALIFICATIONS SUMMARY:
• Ability to type 50 w.p.m
• Creative problem solver
• MS Windows proficient
• Quick learner
• Familiar with Microsoft Word Access, Excel and PowerPoint PROFESSIONAL EXPERIENCE
TRI HEALTH WOMENS SERVICES 03/2022-Current
Temporary Front Desk Specialist
• Responsible for checking patients in and out
• Greeting and registering patients
• Scheduling follow-up appointments/Annuals, GYN’s, OB’s, OB Ultrasounds, Post Op, Procedures, Nurse Visit’s, MA Visit’s
• Registration Functions: Run and Process Insurance, Process Driver’s License and Photo I’D’s, Having patients sign for HIPPA, Physician Consent, Care Everywhere, Bill the Insurance, and Involvement of Care
GOOD SAMARITAN HOSPITAL
Temporary Front Desk Specialist
12/2021-03/2022
• Responsible for answering, handling and screening incoming telephone calls; greeting and checking in patients
• Performed duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care
• Creating fetal echo’s and orders for doctors out of the Epic System
• Interfacing with doctors, managers and supervisors, patients, and the public
• Triaging of telephone calls for the office’s managers/supervisors/physicians
• Office setting in which managers, supervisors and/or practitioners of varying levels depend on high-level administrative and operational support
• Created labels for billing sheets
SHIFTSMART
Independent Contractor
2020-2021
• Conduct Political Calls across the country to obtain respondent opinions about elected and past elected politicians
Elaine Higgins
*******@*****.***
• Conduct Surveys and input information into different software applications while maintaining a good PPR and a minimum of 75 calls per hour. GRUBHUB
Independent Contractor
2019-2021
• Driving across the city to different stores and restaurants, purchasing and picking up orders for customers
• Reply to orders and communicate with customers in a timely manner DOORDASH
Independent Contractor.
2019-2020
• Driving across the city to different stores and restaurants, purchasing and picking up orders for customers
• Reply to orders and communicate with customers in a timely manner POSTMATES
Independent Contractor.
2019-2020
• Driving across the city to different stores and restaurants, purchasing and picking up orders for customers
• Reply to orders and communicate with customers in a timely manner ADVANCE PIERRE/TYSON FOODS
Customer Affairs Specialist
10/2015- 09/2018
• Communicate with internal and external customers, distributors/buyers, and consumers to resolve complaints or answer inquires while exercising good judgment and exemplary customer service skills.
• Handle customer and consumer complaints with professional communication.
• Answer questions regarding product availability, coupon requests, ingredients, allergens, cooking instructions, etc.
• Work closely with Retail Consumer Affairs Specialist.
• Work closely with QA, R&D, Marketing, and Accounts Payable.
• Process refunds when appropriate, either in Wal-Mart gift card or paper check.
• Enter all customer and consumer communication in FootPrints for tracking purposes.
• Process credit notes in FootPrints when required for customer credit.
• Process returns and OSD’s in ROSS.
ORC INTERNATIONAL
Customer Service Representative
09/2012-2014
• Conduct calls throughout the country about improving products and services.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Elaine Higgins
*******@*****.***
• 1000 outbound calls made daily.
• 20-30 inbound calls taken daily.
• High rated Customer satisfaction rating.
CRITICAL MASS MEDIA – Seasonal
Customer Service Representative
2009-2010
• Conducted calls all over the country with music surveys.
• Customer Service.
• Read surveys from a script.
• Outbound calls – call center environment.
Convergys
Customer Service Representative 2007-2008
• Conducted Telephone calls to people around the country about Anthem BlueCross Blue Shield and Financial.
• Call Center Environment.
• Creative problem solving.
McDonald’s
Assistant Manager
04/2001-06/2007
• Managed a team of about 20-30 employees
• Responsible for managing labor
• Waste control
• Payroll
• Training employees
AWARDS:
All around Best Interviewer (12/2015)
Most Gabbys in one Year (12/2015)
Food Service Certificate (2006)
EDUCATION:
Withrow High School-Cincinnati - 2003
Antonelli College of Business- Associates of Arts: Executive Administration - 2014
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