Customer Service Representative

Charle Johnson

Professional summary

Focused Customer Service Representative with unique positivity in any

**********@*****.***

situation. Persuasive and eloquent with expertise in Communications and

Public Relations. Proven track record of thinking quickly to answer 410-***-****

questions in high-pressure situations. Essex, MD 21221

Skills

Work History

● Customer Relations

Mv Realty - Transfer Specialist ● Conflict Management

219 North Dixie Boulevard, Delray Beach, FL 3344 ● Proactive and Self-Motivated

05/2022 - 11/2022 ● Prioritizing Situations

● Performed system moves and changes internally and by remote access ● 911 System Information Databases

and coordinated and prepared reports to support operation and ● Call Management

planning of telecommunications systems. ● Documentation and Record keeping

● Answered inbound telephone calls from interested customers to ● Quality Inspections and Reporting

persuasively discuss offerings. ● Loading and Unloading Protocols

● Answered calls, took messages and transferred calls to correct ● Assembly Procedures

individuals. ● Statutory Reporting

● Displayed excellent sales skills and understanding of how to leverage ● Basic life support understanding

abilities to exceed quotas. ● Computer-aided dispatching

● Created detailed expense reports to facilitate reimbursement for ● Map reading skills

business expenses incurred.

● Initiated remedial actions by decreasing financial inconsistencies,

reducing expenditures and eliminating system imperfections.

Door Dash/Grub Hub - Independent Contractor Education

10/2021 - 03/2022

06/2016

● Completed rush deliveries on tight timetables to satisfy customer needs.

University of Phoenix/ On - Line

● Delivered packages to customer doorsteps and business offices.

Tempe, AZ

● Communicated customer complaints, requests and feedback to

Medical Administration Associates :

company management for swift resolution.

Medical Assisting

● Contacted customers prior to delivery to confirm and coordinate

Expected date June of 2016, non

delivery times.

completion transfer schools, currently

● Fostered positive working relationships with regular customers.

seeking further education in Medical

● Delivered outstanding service to customers to maintain and extend

Management. I have received several

relationships for future business opportunities

certificates from UOP on -line.

● Collaborated closely with clients to better understand entire project

scope

● Synthesized current business intelligence data to produce reports and

polished presentations, highlighting findings and recommending

changes

Amazon - Warehouse Production Worker

1700 Sparrows Point, MD 21219

03/2020 - 11/2021

● Loaded, unloaded and moved material to and from storage and

production areas.

● Operated pallet jacks and material moving equipment to receive and

transport items from various warehouse locations.

● Acknowledged safety issues and contacted shift supervisor regarding

concerns and for quick resolution.

● Inspected work areas for cleanliness and obstacles and removed cartons

and boxes to keep work areas organized and hazard-free.

● Checked packages and merchandise for damage and notified vendors.

Lyft And Uber - Independent Contractor/Driver

Baltimore, MD

07/2018 - 02/2020

● Completed routine pre- and post-trip inspections to evaluate vehicles

and assess maintenance needs.

● Achieved consistent safety targets by adjusting driving to different road

and traffic conditions, balancing loads and avoiding dangerous driving

actions.

● Coordinated efficient routes to avoid delays and optimize schedules.

● Planned and adjusted optimal routes based on traffic and weather

conditions.

● Cleaned and maintained the vehicle and assessed the vehicle for

damage after each shift.

Charles City Sheriff Office - Emergency Communications Dispatcher

10780 Courthouse Rd, Charles City, VA 23030

07/2016 - 05/2018

● Questioned callers to determine the nature of problems and locations to

direct the type of response needed.

● Entered criminal record checks, driver's license numbers and warrants

into telecommunications systems to fulfill officer requests.

● Received over fifty 911 emergency and non-emergency calls per hour to

dispatch calls appropriate to track and maintain case incident numbers

and logs.

● Operated telephone and radio equipment to receive requests and

reports from police officers, medical dispatch and firefighting crews.

● Monitored alarm systems and closed circuit televisions to dispatch

appropriate police response to intrusions and trouble indicated alarms.

.

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