Angela Fountain

Biloxi, MS ***** 228-***-**** ad22ry@r.postjobfree.com

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills

Assignment Delegation

Marketing and Promotions

Pricing and Markdowns

Team Building and Leadership

Problem-Solving

Shift Scheduling

Inventory Control

Store Opening and Closing

POS Systems

Administrative Management

Cost Reduction

Team Leadership

Experience

ASSISTANT STORE MANAGER 12/2019 - Current

West quality foods kfc - 941 Cedar Lake Dr

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Handled scheduling for store shifts to achieve adequate staffing.

Forecasted customer demand to set prices or credit terms for goods or services.

SECURITY DISPATCHER 09/2017 - 11/2019

Treasure Bay casino - MS

Used radio, phone or computer to direct crews and other field units to appropriate sites.

Investigated calls and complaints involving fire, theft, accident and hazard reports.

Responded immediately to incidents, illegal activities or emergency situations.

Used radio, telephone and computer system to update first responders with new information.

Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

CASH OFFICE MANAGER 07/2015 - 08/2017

Walmart - St. Martin Ms., 39565

Assisted auditors to analyze treasury activities and support compliance and business requirements.

Remained up-to-date on information and technology to increase innovation and drive compliance.

Implemented best practices, automation and digitization to improve business processes.

Represented integrity and professionalism in business, serving as mentor and role model to staff.

Assessed team proficiencies, identifying and targeting areas for improvement.

Implemented effective customer service surveys to encourage feedback.

Generated daily operational and sales reports for corrective action or continuous improvement.

OFFICE MANAGER 07/2013 - 10/2015

Martin lake resort - Biloxi, MS

Managed office inventory and placed new supply orders.

Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Reviewed files and records to obtain information and respond to requests.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Education and Training

University of Phoenix - Tempe, AZ Some College (No Degree)

Business Administration And Management

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