Delores Walker

** ****** ** ** ************ Georgia 30120

ad22rr@r.postjobfree.com 470-***-****

Objectives

TO OBTAIN A CHALLENGING POSITION IN A WELL STRUCTURED ENVIRONMENT, WHERE I WILL BE ABLE TO UTILIZE MY KNOWLEDGE AND SKILLS OF THE HOSPITALITLY INDUSTRY. Professional Experience

World Travel Holdings Wilmington MA United States

Travel Professional/ OTJP September 2017-May 2023

Travel Pro

• Build new customer relationships by taking 1-2 inbound calls per hour

• Be the “go to” Travel Agent your customers need by providing expert travel recommendations

• Accurately book and confirm vacation reservations in a timely manner

• Thoroughly conduct necessary follow-up to ensure customer needs are met

• Consistently meet or exceed assigned sales goals and maintain productivity standards by executing sales strategies and call prioritization

• Be engaged in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives OTJP

• Provide personalized assistance, feedback and coaching to new agents

• Help them improve their technical skills and product knowledge by auditing live telephone practice Les Concierges Atlanta GA United States

Shift Lead June 2014 – March 2016 March 2016

• Create and build experiences for members of Hiltons Owner Access Club

• Provide Program Benefits

• Assist Owners who call in or email with travel arrangement, event planning, dining research and personal services.

• Develop personal relationships with vendors within the industry

• Provide Supervisory Support for a specific account and team members

• Real time schedule adherence monitoring

• First point of contact for escalation management

• MOD Skills and knowledge

• Relationship building

Melia Hotel Atlanta GA United States

Assistant Front Office Manager November 2012 –May 2013

• Greet and register guests.

• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

• Train staff members.

• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

• Coordinate front-office activities of hotels or motels, and resolve problems.

• Interview and hire applicants.

• Prepare required paperwork pertaining to departmental functions. Your Name

Street Address, City, ST ZIP Code Telephone

Email Website

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• Confer and cooperate with other managers to ensure coordination of hotel activities.

• Assign duties to workers, and schedule shifts.

• Show, or assign accommodations.

• Develop and implement policies and procedures for the operation of a department or establishment. American Express Travel Atlanta GA United States

Executive Travel Counselor February 2011 - July 2012

• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

• Book transportation and hotel reservations, using computer terminal or telephone.

• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Holiday Inn Capital Conference Center Atlanta GA United States Accounts Receivable/Income Auditor February 2010 - February 2011

• Prepare detailed reports on audit findings.

• Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.

• Direct activities of personnel engaged in filing, recording, compiling and transmitting financial records.

• Collected payments for all direct bill accounts

• Kept accurate AR records, posted payments

Georgian Terrace Hotel Atlanta GA United States

Accounts Receivable December 2005 - November 2009

• Operate computers programmed with accounting software to record, store, and analyze information.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

• Receive, record, and bank cash, checks, and vouchers.

• Comply with federal, state, and company policies, procedures, and regulations.

• Code documents according to company procedures.

• Reconcile or note and report discrepancies found in records.

• Perform general office duties such as filing, answering telephones, and handling routine correspondence.

• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

• Prepare trial balances of books.

• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. One Travel Holdings Atlanta GA United States

Manager Vacation October 2009-June 2011

• Manage a department of 15 agents in a call center environment

• Train staff members.

• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures

• Coordinate on line bookings per agent due to customers booking on line

• Interview and hire applicants.

• Prepare required reports pertaining to departmental functions. Assign duties to workers

This is the place for a brief summary of your key responsibilities and accomplishments. Your Name

Street Address, City, ST ZIP Code Telephone

Email Website

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Education

School Name, Location, Degree

You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors

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