Name: Maria.Ru

EMAIL: ad22rq@r.postjobfree.com

Location: Walnut Creek, CA - Northern California Resident, Valid CDL, USC, Language - English, Covid-19 Vaccinations, W-2 only, No C2C

FTE, Contract to Hire, Remote, Hybrid, Onsite in Northern California, No Relocation

8+ years Cross-Functional Senior Manager

Leadership experience by Industry: Banking, Customer Service, Human Resources, Insurance, Payments, Technology

• Drive Operations, Operational Excellence, Organizational Alignment

• Own Company-Wide Initiatives, Hands-On Day to Day Operations, Quality, Operational Risk & Reporting, Operational Readiness

• Accountable for annual capital forecasts, quarterly $24M+ capital budgets, projects, decisions, cost, expenses as stakeholder & sponsor

• Deliver effective verbal & written communications, handle prioritization, negotiations, interacting at all levels of the company

• Expect & Adhere to important Company core values, Policies, Compliance, Procedures & Standards

• Operations Sponsor partnering with Technology & Non-Technology vendors on operations innovation, solutions & enhancements

• Ratified Contracts, Procurement - Source, vendor selection, negotiate & draft IT & non-IT Contracts with legal review, allow vendors to pitch competitive comparable bids, pricing, terms & conditions. Buy products, approved purchase orders, vendor solutions invoices

• Accept & Authorize evolving Operational Service Level Agreements

• Negotiate & Agree on Operations maintenance performance accountability measures

• POC Point of Contact to Manage vendors, contractors, vendor products & outsourced services

• Department Head chartered to hire, supervise up to 53 staff plus vendor resources - Onsite, Hybrid, Remote, Offshore

• Authorized hiring, salary, capital & operations spending, maximizing earned value, profitability, cost savings, reduced expenses

• Onboard new hires, setup payroll, training, badge & systems access, perform annual reviews, disciplinary actions, lay off / firing

• Managed Operations staff, delegate work, supervise performance, set goals, protect & support workspace, workman’s compensation

• Solve complex operations issues from operational risk mitigation strategy thru successful results oriented plans execution

• Handled incident management, escalations, problem resolution, critical production outage recovery

• Respond multitasking to address each urgent real time challenge instantaneously

• Follow-Up, ensure problems, escalations are resolved efficiently, Peer Executives take-action on operations solutions

• Streamlined process improvements, re-organization, utilized vendors to re-train employees, achieved better staff performance results

• Optimized scalability, set contingency measures, conducted operations testing by department, supported user acceptance testing on customer facing 24X7 systems to verify & sign-off no production issues to resolve, knowledge base turnover to Operations

• Direct Operations Risk & Readiness expectations, achieve high reliability operational status, seamless customers experience

Bay Area Locations:

• Albany, CA 94706

• Dublin, CA 94568

• Larkspur, CA 94939

• Millbrae, CA 94030

• Oakland, CA 94612

• San Francisco, CA 94105

• Walnut Creek, CA 94596

• USA Remote

Keywords represent Senior Operations Management Skills Competencies Tools Utilized Interests:

• Accountability Extraordinary Operational Excellence

• Accounts Payable Invoicing Charges Billing Receivables GL

• ADA Mobility

• AI Artificial Intelligence Transitions

• Aligns Performance

• Analytical

• API CGI Interfaces

• Application Architecture

• Application recovery software & data replication

• Application Software

• Applications Performance

• Articulate complicated announcements as appropriate to internal & external audiences

• Automation Strategy

• Back Office Management

• Bank Card Services Operations Card Fraud Management Claims Purge Fulfillments & Re-Issue

• Banking Credit Debit First Data Visa Mastercard American Express

• BCP Business Continuity Planning

• Big 4 Accenture

• BillingCenter * PolicyCenter * ClaimCenter - Guidewire

• Branch Operations

• Broadcast operational reporting

• Building Teams - Influence Motivate Coach Collaboration

• Business Alignment

• Business Case

• Business Contingencies & Disaster Recovery DR

• Business Controls

• Business Expansion

• Business Operations

• Business Partner Relationships

• Business Process Improvements Business Process Management BPM BPR Re-engineering

• Business Strategy & Operations

• Business-to-Business B2B Business-to-Employee B2E

• Call Center CCaaS * Customer Contact Center * CTI Computer Telephony Integration

• Capacity Plans

• Capital Projects Capital Budgets

• Change Board Member Participant Approver

• Claims Management

• Client Relationship Management Customer Services

• Climate Change Green IT

• Close & Archive Complete Projects Operations Compliance Programs Documentation

• Cloud AWS Azure

• Cloud Services * Co-location SaaS Software as a Service * On Demand Hosting Services

• COE Center of Excellence

• Collaborate & Share Insights

• Communications Management

• Compensation - Base Pay Commissions Benefits Stock Options Bonuses Discounts Incentives Training

• Compliance FDA HIPAA PCI SOX ADA AML KYC

• Compliance Reviews Score Prioritize Requirements & Remedial milestones tasks

• Conference Calls

• Configuration Management

• Conflict Management

• Consolidations

• Constraints

• Consumer Products

• Content Management

• Contingency Plans

• Corporate Programs

• Corporate Relocation

• Cost Management Financial Reporting Cost Effective Forecasts

• COTS Software & Hardware Deployments

• CRE Corporate Real Estate

• Cross-Organizational Cross-Functional Teams

• Customer Experience CX

• Customer Operations & Call Centers

• Customer order process acceptance thru fulfillment distribution setup & use

• Customer Service

• Customer Success

• Customer Survey

• CXO Executive Level Communicator Peer Executive Reporting & Support

• Cybersecurity IDM IAM RBAC

• DaaS IaaS PaaS SaaS XaaS

• Data Analytics Data Management Data Governance Data Quality Data Retention

• Defective Products - Replace Repair Defect Swap Return Donate Decommission Disposal

• Demand Management

• Dependency Interdependencies

• Digital Transformation

• Director Senior Management of Operations

• Discovery phases

• Disputes Conflicts

• Diversity & Inclusion

• DocuSign

• Driven to Succeed Teams Hired & trained on new products

• ECM

• E-Commerce B2B B2C B2E E-Business

• Emerging Impact Risks Risk Assessment Risk Management Risk mitigation

• Enterprise Operations Transition

• Environment Management

• EVP SVP Operations

• Executive Sponsor Committees

• Facilities - Space plan

• FAQs Frequently asked questions Insights Trending Answer Content

• Field Services & Operations Staff

• Financial Analysis * Reconciliation * Report Budget Management

• Financial Services Financial Systems Financial planning & Analysis FP&A Budgeting / Accounting

• FinTech * Financial Technologies

• Payment Technologies

• FTC GBLA FFIEC OCC FDIC

• Global Risk associated with Regulatory Compliance GRC

• Global Security

• Governance Risk Compliance GRC

• Group Track Regular Status reported

• High Level Manager Director Product Strategy & Services

• HOD Head of Division Department Management

• Human Resources HCM HRIS HRMS Benefits ADA Accessibility Workplace Employee Experience

• IA Information Assurance

• Independent Autonomous

• Information Technology IT

• Innovation challenges

• Intranet Internet Applications Extranet

• Inventory Control * Asset Management

• IS Information Systems MIS Management Information Systems

• Labor Management

• Leadership

• Legacy Replacements

• License Metering

• LinkedIn Twitter Facebook

• LOB Line of Business Partners

• Loyalty Program

• M&A Merger & Acquisition

• Management Consultant

• Management of Operations Senior Manager

• Mapping GIS

• Matrix Management

• Mergers & Acquisitions

• Metrics KPI RACI

• Microsoft Project * Project Server * Web Access

• Migration

• Mobile Banking

• Mobile Digital Wallet

• Money Movement Transfer Systems

• Monitor & Tracking

• Motivated Organized Consistent Proactive Responsive

• MS Excel

• MS Office 365 * Adobe * Google Workspace Google Suite

• MS Outlook

• MS PowerPoint

• MS SharePoint

• MS Visio

• MS Word

• Necessary Essential Services

• Negotiated Contracts / Contract Management / Execute Contractual settlements

• New Product Development

• Newsletters

• OE Operating Expense

• Office Move * Migration

• Online Banking

• Operational AI Artificial Intelligence

• Operational Level Agreement OLA

• Operational Readiness

• Operations Manager OM

• Organizational Development

• OSC Operations Service Center

• OT Operational Technology

• Payment Operations Mobile Payments Credit Fraud Customer Operations Banking transactions

• Payment Technologies

• Payroll ADP

• People Management - Recruit Interview Recognize Qualified Trainable Hire Fire Delegate Supervise Develop Evaluate Staff

• Perform due diligence

• Performance Metrics

• Performance Incentives

• Planning

• POC - Point of Contact

• Policy Compliance Procedures Standards Safety

• Portfolio Management

• POS Point of Sale Clover

• Post Release production validation

• Presentations Meetings Agendas Host Facilitation

• Private Business Banking Merchant Services Merchant Sales Reports

• Problem Management & Incident Management Issues management

• Problem resolution

• Problem Solver

• Process Improvements

• Procure-to-Pay Procurement Sourcing Suppliers Purchase Order Invoices

• Product Innovations

• Product Management

• Product Operations - OEM Delivery

• Product Roadmap Design Build Test Deployed

• Professional Work Experience / Equivalent Training / Skills to a Bachelor’s Degree

• Program Management

• Project Management

• Proprietary Systems

• Provisioning

• Purchasing Lease Buy Contracts Review Cancel

• QA Quality Assurance

• Quality Management

• Regulation GDPR EU Privacy Shield Data Protection Data Security

• Relationship Management Liaison

• Releases Management Release Plan Scheduling

• Reliable & Dependable

• Resilience towards Uncertainty / Resilience when Unanticipated Obstacles arise

• Revenue P&L Profit & Loss

• Reward Bonus Pay

• Safety Company onsite staff & vendor workforce

• Sales Operations

• Sales Support

• SAP - Multiple Versions

• Secure Authentication

• Security Compliance

• Security Operations Center SOC & MSSP Managed Security Service Provider

• Security policies & procedures Ongoing security updates safe and accessible

• Self-Starter Eager to Learn

• Senior Manager Director Planned Initiatives & Implementation

• Service Level Agreements SLA OLA Operations

• Service Level Management SLM

• Service Management ITSM

• Service Operations

• Simultaneous testing

• Site Closure * Decommission

• Site Management - Multiple

• Site Surveys

• Smart Phones

• Software Delivery

• Sr. Manager Operations

• SSAE 16 SOX Sarbanes-Oxley COBIT COSO HIPAA ITIL COSO ERES SAS X

• Staff Augmentation * Recruiting Onboarding Offboarding Permanent or Contractors Temporary * Hire/Fire VMS Bill Invoice

• Strategic Initiatives * Strategized process

• Supervisor

• Telecommunications & Network - Data Voice

• Telecommute Work at Home Remote

• TelePresence Audio Visual AV Polycom Cisco

• Time Management

• Training & Development * LMS E-Learning * KM Knowledge Management

• Troubleshoot stuck projects - in-flight project troubleshooter

• UAT User Acceptance

• UNIX Linux

• UX User experience enhancements

• Validation

• Vendor Escalation

• Vendor evaluation & QOS Outsourced 3rd party vendors

• Vendor Management

• Vendor Products Demonstrations

• Vendor Program

• Vendor Services

• Vendor Sourcing Select RFI RFP RFQ Vendor Contracts / Agreements Negotiation

• Verbal Written Interpersonal Listening Communications skills

• Version Control

• Virus protection software

• Visio

• Voice & Data Networks

• Web Conferencing Webinar * Presentation / Meetings / Training – WebEx MS Teams Adobe Connect Skype Zoom

• Wholesale Banking Retail Interchange Fees Bank EFT ACH RTP ARP Interbank Wire Transfer SWIFT

• Wireless

• Work Streams

• Workers Compensation

• Workflow Reporting

• Workplace Operations

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