JEFFREY S.WILSON

678-***-****

ad22ri@r.postjobfree.com

Professional summary of qualifications.

Strengths in communication and customer service. Experienced in diverse industries with

strong attention to details, problem solving and organizational skills.

1/2023 – PRESENT

Claim Rep-Becton Dickinson, A-Line Staffing- Covington, GA

● Process work orders cases with internal and external customers for shortage, debits, and

returns claims between 50-60 claims weekly based on the workload.

● Helped reduce claims backlog to under 72 hrs

● Identified immediately as expert claim processor and moved to work on special XI project to

help reduce the backlog

8/2020 – 6/2022

JR. LOAN OFFICER, LOAN UNITED-NORCROSS, GA

● Order loan documentations; verifications of employment, mortgage payoffs, rent and outstanding

debt.

● Provide closing disclosures and redisclosures when requested.

● Manage internal loan audits for quality assurance to ensure VA requirements are met.

● Review, research and update reports for expired potential consumers.

● Assist, cover, and accommodate management, loan officers, processors, and underwriters as needed

to ensure loans are completed timely and accurately.

2/2020 – 8/2020

BENEFITS ADVISOR, AFLAC-NORCROSS, GA

● Advised and offered businesses supplemental insurance to potential clients.

● Scheduled sales and informational appointments with potential clients.

● Presented insurance products/plans to prospective clients and discussed the pros and cons of not

having benefits.

07/2018—11/2019

CUSTOMER SERVICE REP, WIPRO-ATLANTA, GA

● Received inbound calls for Geek Squad repairs. (Best Buy)

● Provided quick resolutions /minor tech support in under 10 minutes or less.

● Set up in store and residential appointments as needed.

● Determined and transferred complex technical issues to level 2 technicians.

10/2016 – 9/2018

INDEPENDENT CLAIMS ADJUSTER, SELF EMPLOYED-LAWRENCEVILLE, GA

● Extended commendable customer contact and service.

● Total Loss Auto Claims Adjuster deployments for Hurricane Harvey and Hurricane Irma.

● Provided consistent, quality claim file documentations, estimates and photos.

● Negotiated and settled claims, adhering to state specific fair claims handling guidelines.

Contact this candidate