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Senior Director of Facilities Operations

Location:
Cortlandt Manor, NY
Posted:
January 24, 2024

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Resume:

RAM BHAGWANDIN

914-***-****

Cortlandt Manor, NY 10567 Email: ad22rh@r.postjobfree.com

PROFILE

Highly skilled and accomplished Senior Director, Account Manager, Facilities/Datacenter Manager and Director of Facilities and Technical Services, overseeing multi-property portfolios with a focus on cost efficiencies, productivity, timeliness, sustainability, business continuity, and reliability, combined with tenant satisfaction and bottom-line profitability.

COMPETENCIES

• Strategic Planning

• Budget Management

• Facilities Management

• Goal Setting/KPIs

• Project Management • Maintenance/Capital Improvement

• Multi-Trade Construction

• Team Building

• Resource Scheduling/Management

• Budget Planning/Management

• Vendor Management • Risk Analysis & Mitigation

• Regulatory Compliance

• Contract Negotiations

• Global Office Management

• DisasterRecovery/Contingency Planning

WORK EXPERIENCE

Jones Lang LaSalle, Commercial Real Estate, Property Management, Tarrytown, NY 2017 – Present SENIOR DIRECTOR OF FACILITIES OPERATIONS

• Manage a two million square feet of space and multiple project portfolios with oversight for the supervision of all Managers within assigned portfolios.

• Manage staff of 50 providing the full suite of management services to 2 campuses.

• Develop and implement strategic plans/goals supported by Key Performance Indicators (KPIs) and real- time performance tracking to take a proactive versus reactive response to risks and opportunities.

• Direct key operational functions including policy and procedure compliance, vendor management, negotiation of management agreements, preventative maintenance plans, capital improvements/project management, MEP equipment management, management of BMS and technology infrastructure, and supervision of facility engineering teams for all campuses.

• Manage budgets/finances, safety, regulatory compliance, risk analysis and mitigation, faculty sustainability, and systems continuity.

• Focus on cost efficiencies, productivity, timeliness, and one-stop/one-call work order completion.

• Manage capital projects working cross-functionally with multiple stakeholders including vendors, various trades and other resource providers.

TIERPOINT, Hawthorne, NY 1/13 – 3/17

FACILITIES & DATACENTER MANAGER

• Managed facilities maintenance, repairs and capital improvements with responsibility for datacenter business continuity, HVAC, telecommunications fire suppression systems, facilities security, vendor management, disaster recovery, power supply, and backup generators.

• Managed construction for new datacenters.

• Focused on cost efficiencies, productivity, lean staffing, system reliability, and zero downtime.

• Aligned all activities, efforts and projects with the strategic objectives of the company and the needs of all sites to ensure value-added services.

RAM BHAGWANDIN Page 2

Resumé (Continued)

ELITE GENERAL CONTRACTING & MAINTENANCE, NY 11/05 – 11/12 DIRECTOR OF CONSTRUCTION & FACILITIES

• Oversaw construction/project management for residential and commercial sites.

• Managed architects and sub-contractors covering HVAC, electrical, mechanical, fire suppression, plumbing, security, landscaping, maintenance, repairs, and contract negotiations.

• Maintained properties, provided one-stop/one-call services, managed work orders, and use KPIs as a baseline for continuous quality improvement.

MITC, NY 8/03 – 10/05

DIRECTOR, Facilities & Technical Services

• Managed a project staff providing datacenter, office services and technical support to 40 clients world- wide.

• Oversaw teams comprised of architects, engineers and sub-contractors to manage maintenance and repair systems including HVAC, electrical, plumbing, fire suppression, backup power, and redundant/failure systems.

• Built a high performance team, prepared RFPs and negotiated contracts.

• Created recovery plans and contingencies for mission critical systems. MODEM MEDIA, Norwalk, CT 2/98 – 7/03

DIRECTOR, Information Systems & Facilities

• Led team of 31 professionals to build, deploy and maintain the information technology infrastructure and datacenters for eleven offices located in Asia, Europe and North America.

• Managed the construction and renovation of new corporate offices.

• Worked with all departments and business groups throughout company to understand specific needs, developed and implemented solutions to meet those needs, ranging from office space, labs, software, and technology.

• Managed all projects to completion, including change control, communications with all stakeholders, budget and vendor management.

• Managed 24/7 call center handling both domestic and international technology issues.

• Developed and implemented contingency/disaster recovery plans for facilities hosting mission critical systems for several Fortune 100 companies.

EDUCATION

MERCY COLLEGE, New York, NY

Master of Science in ORGANIZATIONAL LEADERSHIP

CITY COLLEGE OF NEW YORK, New York, NY

Bachelor of Science in COMPUTER SCIENCE



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