Marianne Boyd

**** ******* ***. **** *** San Diego CA 92122

e-mail: ad22qv@r.postjobfree.com

Mobile: 858-***-****

Objective

To obtain a remote position either full or part time where I can use and build on the skills I have developed over the years. I have worked in both for profit and non-profit positions so I am open to either.

Summary of Qualifications

Results-oriented, high-energy, professional, with a successful record of accomplishments in the areas of training, marketing and customer service.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, and dutiful respect for confidentiality. Thorough knowledge of service practices and a clear vision to accomplish the company goals. Computer literate, internet research skills.

Experience

The Retirement Group LLC San Diego, CA 2013-2023 San Diego. CA Client Services Associate. Duties included field sales support for Nationwide Financial Advisor Group. Worked with employees of major corporations (Merck, ATT Verrizon, Exxon Mobil, Chevron) to assist in retirement planning. Collected necessary data to provide a comprehensive cash flow analysis. Spent 3 years of the time there as an auditor of our social media to assure accurate info went into the Salesforce database.

PhoneNet Inc. San Diego, CA 2007-2013 Contract sales for communication corporate client to include cold calling and marketing to current service subscribers. Markets OH, TX IN, KY, PA, San Diego CA and Los Angeles CA. Responsible for making 150-200+ calls per day to new and existing subscribers. Also did client retention.

Neighboring Mental Health Services 2001-2007 Employment Training Specialist and Employer Relations. Duties : assistance to severely disabled adults in their efforts to obtain and maintain competitive employment. Directed and acted as a facilitator for Agency Volunteer Program. Maintained the highest placement rate in the department. Also provided secondary case management services as required. Maintained case files for auditing purposes by CARF, Ohio Department of Mental Health, Medicare and Medicaid. Consistently exceeded required outcomes. Did community outreach to businesses and Chambers of Commerce to maximize results.

Imperial Home Décor Group, Beachwood, OH - Customer Service Representative. Handled calls from end-users and businesses. Processed orders and customer returns, resolved customer issues by working both with manufacturing and quality assurance.

Tegam Inc., Geneva, OH – International Sales Specialist. Processed all international orders, handled daily correspondence via phone, fax and e-mail. Processed customer repair orders and handled general marketing functions. Coordinated travel arrangements for customers visiting our manufacturing facility from overseas and seeing that all arrangements were made with support staff within the company to assure a successful visit. Reported to Director of Sales and Marketing.

Federal Hose Mfg., Painesville OH – Customer Service, receptionist and special computer projects. Provided back up for Executive Secretary/Office Manager.

Insurance Automation Beachwood, OH – Field sales support. Demonstrated computer software systems to potential customers. This was an inside-outside sales position. In this capacity I was responsible for making all trade show arrangements. During my first year I generated an account which included nine locations and was awarded a performance bonus. Reported to Vice President. Supervised temporary staff.

Willoughby-Eastlake Schools Willoughby OH Taught remedial reading to elementary students Grades 1-5. This was a Title government program.

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Education

B.S. Education-Bowling Green State University, Bowling Green OH Introductions to Business and Business Management-Lakeland Community College, Mentor OH Internet Training-B&B Datalink, Mentor OH

Remedial Reading Certification-Lake Erie College, Painesville OH Continuing Education for Severely Mentally Disabled Neighboring Mental Health Services, Mentor OH

Other activities

2 years PTA Vice President/President 1 year district advisory council Painesville OH 6 years member Lake-Geauga Board of Realtors Licensed realtor 4 years volunteer Birch Aquarium at Scripps La Jolla CA