**** * ********* ** *******, KS ***** Cell: 316-***-****

Service-oriented

Inventory control and record • Conflict resolution techniques

Staffing and scheduling • Trained in performance and wage

Natural leader •Reviews business operations expertise

Food service background •Marketing and Advertising

Strong work ethic • Results-oriented

Point of Sale (POS) system operation

Proven cost control expert

Work History

Operating Partner 2/20-4/23

Assistant Manager 6/18-2/20

P.F. Chang’s- 8377 E Hartford Dr Suite 200, Scottsdale, AZ 85255

Responsible for maintaining all facility standards including exterior maintenance and cleanliness, interior maintenance and cleanliness, and up keep of all equipment on a daily, weekly and quarterly basis

Interviewing and hiring all FOH team members (over saw a staff of 40+ in all FOH positions)

Conducted training certifications for all trainers and implemented new standards as the company updated standards

Trained new managers for the company for both FOH and BOH management positions (15+ managers total in length of service with the company)

Responsible for monitoring training and maintaining training records for all staff

Upheld a company top 15 Guest satisfaction rating on Social Media Scores of 4.2% or higher at all times (220 total locations in the U.S.)

Conducted weekly inventory process for BOH and FOH inventory and maintained an A vs T goal of <1.5% combined at all times

Kitchen Manager/ GM in Waiting: 3/15- 5/18

Hooters of America- 1849 The Exchange SE, Atlanta GA 30339

Assisted General Manager in maintaining a lucrative budget to maximize profits and meet company sales goals and expectations

Ensured all HOH systems were in place and met company and local health department requirements

Managed daily, weekly and monthly inventory counts and implement corrective action plans when and where necessary to achieve company goals

Managed HOH labor and maintained proper staffing levels and scheduling to meet company expectations for service standards and labor goal

Assisted in the hiring of FOH team members and insured strict adherence to uniform standards

I also assisted in the opening of multiple new restaurants. I assisted with the NRO of San Antonio West location, as well as the Yukon, OK location.

Kitchen Manager: 10/14-3/15

Applebee’s Apple American Group- 6200 Oak Tree Blvd Independence, OH 44131

Presided over and monitored training of all new HOH members utilizing company training plan

Directed and controlled oversight of HOH inventory costs and implemented C.A.P.’s accordingly

Control all HOH labor costs

Monitor and control inventory levels and depletion level to match on hand inventory to company expectations

Ensured timely employee evaluations and set goals for individuals to maximize productivity in order to achieve increases

Assisted in the hiring of FOH team members and insured strict adherence to uniform standards

Denny’s DBA QK Inc. - 101 E Hopi Dr. Holbrook, AZ

Restaurant Manager 3/2008-12/2008

General Manager 12/2008- 10/2014

Carefully interviewed, selected, trained, and supervised staff.

Developed a lucrative annual food and beverage marketing plan while meeting strict budget to maximize profits.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Conducted timely performance evaluations for all staff

Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Correctly calculated inventory and ordered appropriate supplies.

Education

High School Diploma: Culinary Electives

Cloud County Community College

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