CRYSTAL SPRINGER

Dallas, TX 501-***-**** ad22qn@r.postjobfree.com

OBJECTIVE

To gain meaningful employment using my extensive estimate writing skills and knowledge of proper repair methods for a company where I can add value.

SKILLS & ABILITIES

• Experienced adjuster in all aspects of claims handling.

• Excellent organizational and multi-tasking skills.

• Knowledge of and experience in resolving litigated claims.

• Confident verbal and written communication skills. EXPERIENCE

06/19 – 05/22

Field Adjuster Manager, Pilot Catastrophe Services

• Assisted field adjusters in maintaining file compliance in accordance to the DOI mandates.

• Reviewed estimates per Allstate guidelines for proper repair.

• Placed financial authority on file to make payment to insured.

• Coached adjusters with improved result in identifying storm related damages, and closed loop feedback surveys. 09/17 – 06/19

Claims Examiner, Sedgwick Claims Solutions

• Made initial contact with customers and triaged for virtual inspections.

• Assigned claims to field adjusters through XactAnalysis.

• Reviewed field adjuster’s final product and made corrections in Xactimate per estimating guidelines.

• Implemented the VA program for American Integrity Insurance Company and set standard workflow for virtual inspections. Page 2

EXPERIENCE

02/17 – 09/17

03/13 – 08/16

Staff Adjuster, Safeco Insurance Company

• Reviewed estimates for supplement request and negotiated settlement with contractors.

• Placed financial authority in file and made payment to insured.

• Made re-inspection referrals per large scope differences and guidelines.

• Consistently lead my team in metrics: LTR – Likely to Refer, CAL – 75% Calls Answered Live, and Closure rates.

Field Adjuster, Pilot Catastrophe Services

• Reviewed supplement request and determined scope of loss per the contractor’s estimate.

• Revised estimates in Xactimate 28 and uploaded supplement packages into XACT analysis

• Requested authority to be placed in the file to make payment to insured.

• Made settlement call to insureds, contractors and public adjusters. EDUCATION

June 2018 Champions School of Real Estate, Licensed Texas Realtor Jan. 2011 Texas All-Lines Adjuster, 2020 New York State General Adjuster June 2016 FEMA Duel Badged for Public and Individual Assistance 1992 – 96 University of Arkansas at Little Rock, Speech Communications COMMUNICATION

Management utilized my strong communication skills during daily stand-up meetings to inspire colleagues regarding immediate focused tasks. I am often called on for new hire training and shadow sessions. As an empathetic listener, I was able to resolve agent and insured concerns using persuasive conversation skills.

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LEADERSHIP

Volunteered with Liberty Gives Back to South Dallas Community Youth Music Programs, Sponsored Public School basketball teams through Rotary Club donations, and Volunteered with HOA and City of Fort Worth’s neighborhood park renovation project.

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