BRITTANY PAYNE

Woodbridge, VA ***** • ad22qi@r.postjobfree.com

PROFILE

Hardworking and dependable healthcare professional with strong abilities in customer satisfaction and problem-solving. Offering knowledge, experience, and passion for the industry. Highly organized, proactive, and punctual with a team-oriented mentality.

SKILLS

People skills • Customer support and assistance • Communication • Multitasking • Strong interpersonal skills • Quick problem solver • Patient relations • Medical terminology knowledge • Documentation review • Scheduling • Excel • Point Click Care • Sagely • Epic

EMPLOYMENT HISTORY

Home Care Services, Woodbridge, VA 05/03/2023 to Current

Caregiver

• Assisted with activities of daily living such as bathing, grooming, feeding, dressing and medications.

• Helped with transportation and household tasks such as food shopping, cooking, laundry, and light house cleaning.

• Provided companionship and emotional support for residents.

Arbor Terrace of Prince William Commons, Woodbridge, VA 05/16/2022 to 05/03/2023

Engagement Coordinator

• Responsible for leading activities for assisted living and memory care seniors.

• Coordinated the monthly calendar for all upcoming activities, entertainment, and outings.

• Set up events such as holiday parties, art shows, memorial services, anniversaries, and birthdays.

• Assisted with various day-to-day operations such as waitressing, bartending, driving seniors to their doctor appointments/outings, and mail deliveries.

Centers For Advanced Orthopedics, Fairfax, VA 09/13/2021 to 05/06/2022

Front Office Coordinator

• Worked with insurances to check or start prior authorizations for prescribed orthopedic injections.

• Scheduled and cancelled appointments for patients.

• Responsible for administrative tasks such as scanning, faxing, and filing documents.

• Verified insurances and collected patient charges at check-in.

• Assisted with check-out while confirming the patient’s next appointment.

Leewood Healthcare Center Annandale, VA 07/2022 – 08/30/2021

Admissions Assistant / Social Services Assistant

• Coordinated admissions efficiently by communicating with internal departments and external hospitals/organizations to obtain records and transfer documentation.

• Led tours for prospective residents and family members to show facilities and answer questions.

• Helped complete admissions packets and submitted paperwork for review and processing.

• Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.

• Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.

• Formulated discharge plans in collaboration with multidisciplinary treatment team, patient, and family.

• Answered and directed incoming calls using multi-line telephone system.

• Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.

• Processed payments and updated accounts to reflect balance changes.

• Sorted incoming mail and directed to correct personnel each day.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

Education and Training

George Mason University Fairfax, VA

Bachelor of Science - Health Administration

03/2017

Northern Virginia Community College Annandale, VA

Associate of Science - General Studies

05/2014

Thomas A. Edison High School Alexandria, VA

High School Diploma

06/2010

Certifications

Licensed CNA - 2019

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