ELIZABETH

RODRIGUEZ

* * ******* ** ********, MA 01835

Phone#978-***-****

Email: ad22q2@r.postjobfree.com

ad22q2@r.postjobfree.com

Professional Summary

Accomplished and energetic person with a solid history of achievement in logistics and exceptional coordination. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer services and Air cargo transportation. Service-oriented with over 17 years of experience as an Air export agent. Core competencies include integrity, decision making, teamwork and reliability. Looking for a position in a fast growth company.

Skills Summary

Project coordination

Service Orientation

Critical Thinking

Complex Problem Solving

Production and Processing

Operations Analysis

Persuasion

Instructing

Clerical

Design

Customer and Personal Service

Administration and Management

Active Learning

Education and Training

Communications and Media

Sales and Marketing

Learning Strategies

Full Spanish speaker-bilingual

Education

Massage therapist - Graduated 8/2011

World Training Academy Recinto de Bayamon - Bayamón, Puerto Rico

Nail technician - Graduated 6/ 2011

World Training Academy Recinto de Bayamon - Bayamón, Puerto Rico

Business Administration 8/ 1997 -2000

Universidad de Puerto Rico - Recinto de Ponce - Ponce, Puerto Rico

*2 years of college education experience completed

Business Administration 5/1997

High School Diploma- Graduated with distinction.

Escuela Luis Llorens Torres - Juana Díaz, Puerto Rico

Experience

Customer Service Rep ( CSR) Latin-americas

Yokohama OffHighway tires,

Wakefield, MA 4/2019 - 10-2022

Resolve problems concerning transportation and logistics process.

Process customers' orders.

Expedite information to the tires manufactures (plant) among with instructions.

Negotiate with suppliers/ customers to improve supply chain efficiency or sustainability.

Supervise employees and provide training to new staff.

Staff meeting calls to report issues and/or weekly plans. (zoom)

Send bi-weekly report to customers related to outstanding balances or credits.

Collections

Coordinate cordial calls with customers.

Negotiate transportation rates and services.

Senior Air Export Agent 08/2002 to 04/2019

Nippon Express USA – Peabody, MA

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.

Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.

Recommend optimal transportation modes, routing, equipment, or frequency. Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.

Negotiate transportation rates or services.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures.

Contact this candidate