Claims Adjuster Desk
Resume:
A B O U T M E
W
DANIEL RANGER
CLAIMS ADJUSTER
OBJECTIVE
Seeking position with a company as Insurance Claims Adjuster that utilizes advanced knowledge of technical writing, customer relations and critical assessment to promote growth of client base. Expert in evaluating evidence in person and through pictures, to determine extent of the damage. Highly skilled in determining payments in accordance with insurance policy coverage information.
EXPERIENCE
CLAIMS ASSISTANCE
(02/2016-2022)
Take 20-40 inbound calls daily
Auto Liability Desk Adjuster 1P/3P Accidents (Daily Claims)
Property Desk Claims
Reviewed claim documents submitted by field adjusters to obtain accurate information.
Assign task for property inspections and interact with field adjusters to determine the scope of loss.
Explained settlements and well as covered/non -covered expenses, per the insured’s policy.
Updated the insured contact information.
Routed calls to the appropriate departments.
Explained the claims process and next steps.
Maintain accurate and current claim file documentation in the claim system throughout the cycle of the claim cases.
Sent copies of estimates to mortgage companies.
Familiar with programs ECS, Navigator and Lumin.
DESK/FIELD INSPECTOR/AUTO
(02/-2016-12/2022)
2022-2022(QA Claims Adjusting) Property Desk Adjuster
2019-2022 (Alacrity Solutions) Auto Total Loss Desk Adjuster
2019-2021 (EA Renfro) Liability Auto Desk Adjuster
2017-2019 (Eberl Claim Services) Property Desk Adjuster
2016-2018 (GRS/Global Risk Solutions) Virtual Property Inspections
CERTIFICATIONS & LICENSES
2023-TWIA
2023-FEMA (NFIP)
State Farm Auto Certification
State Farm Property Certification
Adjusters Licenses- Texas (Home), Arizona, South Carolina, North Carolina,Alabama, Mississippi, Louisiana, Georgia, Florida, Oklahoma,
DESK/AUTO ADJUSTER – CASUALTY / DAILY CLAIMS
(02/2016—12/2022)
Made Quality first contacts to establish first notice or loss Addressed overdue tasks.
Reviewed claim documents submitted by field adjusters to obtain accurate information.
Assign task for property inspections and interact with field adjusters to determine the scope of loss.
Explained settlements and well as covered/non -covered expenses, per the insured’s policy.
Did phone scoping for claims that did not require a field adjuster.
Maintain accurate and current claim file documentation in the claim system throughout the cycle of the claim cases.
Sent copies of estimates to mortgage companies.
Negotiations with PA's and contractors
Handled Claims for State Farm, All State & Liberty Mutual.
Professional with over 30 years of customer service experience. Knowledgeable of Xactimate X1, NextGen, ECS, XactAnalysis, Lumin and Navigator. Experienced in Customer Service and claim handling. Managed teams of 40 to 50 employees. Skilled in communication and de-escalation. Multiple certifications and licenses including TWIA 2023 Certification, but not limited to SF fire/ Liberty Mutual auto, property and FEMA NFIP Flood Certified. State Farm Alias (WUYS). I believe that my fast learning abilities, commitment to succeed, and thorough investigating skills make me a perfect fit for your company.
C O N T A C T
************@*****.***
none
Laveen, AZ
E D U C A T I O N
SOUTH MOUNTAIN HIGH SCHOOL
High School Diploma
1986
SOUTH MOUNTAIN COMMUNITY COLLEGE
Associate Degree
1988
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