A L E X I S R O A N E -

W A S H I N G T O N

302-***-****

ad22pj@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic customer experience

specialist seeking to work for an

organization that fits with my passion to help others, problem solve and desire to grow professionally.

SKILLS

Microsoft Office Typing: Advanced 50wpm

Data Entry Planning

Networking

EXPERIENCE

Account Manager, Simm Associates, Feb 2023 Current, Newark, De Conducted skip tracing to locate individuals responsible for outstanding balances. Employed effective communication and problem-solving skills, enabling successful debt recoveries and improving customer relationships. Set up payment plans to help customers bring accounts current. Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.

Posted payments and adjusted balances to reflect new values. Customer Service Representative, WSFS Bank, Jul 2022 Sep 2022 Assisted customers with account balances

Manage payments on loans

Educated customers on products/sales

Updated customer account information

Informed customer with general account information. Customer Engagement Specialist, Nov 2021 Jun 2022 Discover Card

Provide card members with best solution for financial situations Manage high call volumes

Educated cardmembers about their account & card type Manage payments

Customer Support Specialist, BNY Mellon, Sep 2020 Mar 2021 Managed high volume calls and adapted to the business needs Used communication skills to provide quality service to a variety of clients Assisted callers with billing and technical issues AR

Jun 2016

Applied advanced problem-solving skills, judgement and experience to analyze information

Educated customers about products and services

EDUCATION

Certificate: Legal Support Services

Howard High School of Technology DE

Contact this candidate