LaToya M Robinson

773-***-****

**** ******** **** *** *** Houston Texas 77042

**-**** ** *******

CSI Companies

Helpdesk Support/ Training Specialist

●Provides training to current and new personnel, for implementation and to meet on-going training needs.

●Facilitate training classes for highly skilled professionals.

●Communicate effectively with end users in a classroom, webinar, eLearning’s and elbow support (side by side assistance) or Go-Live

●Collaborate with principal trainer, manager or team lead regarding the development of curriculum, training plans, teaching materials and tip sheets

●Establish and maintain healthy relationships with application teams to understand the design to meet the end users needs

●Administrate proficiency assessments, test and class evaluations at the end of each training session.

●Provide feedback on improvements and updates to the curriculum based on classroom/end user experience.

1/2022 to Current LEGATUM/ATGI

Helpdesk support/ EMR Certified Training Specialist with DOD/VA project

●Implement and design training for staff

●Help desk support using Log-Me-In or ServiceNow

●At-The-Elbow Support

●Train the Trainer

●Virtual Training

●Train hospital staff using EMR system

●Train clinicians on using Dragon

●Facilitate training programs to provide an effective and interactive learning environment based on roll.

●Gathering requirements, technical documentation and adjust clinical workflows

●Develops quick reference guides, essentials fand tip sheets for trainees.

●Provide front end support for all clinical staff.

8-1998 to 12-2019

South Shore Hospital Chgo IL Help Desk Analyst/Trainer

Meditech/Cerner trainer and liason

Customer Service

Serve as site subsidiary technical support for all the hospital.

Trouble shoot hardware, software and peripheral equipment, printers, faxes and copiers.

Running Cerner programmed systems and analyze collaborative reports on hospital billing programs

Process and deliver Cerner and Quadramed reports via Enovations.

Program, schedule, and train employees on new, old and updated computer software.

Implement and develop training manuals.

Trouble shoot NDAS, trigger nodes and log ports

Input cash (reimbursement) and balance payments

2010 – 2021 CETA

EMR Consultant/Help Desk support/Train the Trainer/End-user Support

●Train the Trainer experience to correctional centers, hospitals, clinics.

●Provides clinical system orientation training to physician, clinical and operational staff.

●Participated in many Go-Lives and Pre-Go Lives throughout the United States

●Train using Care Mobile (Dolphin), and also Motion tablets.

●Expert in analyzing data, resolving problems and providing superb customer service to personnel via help desk.

●Recognizes and Identifies ongoing educational needs and creates module based training as necessary.

●Serves as mentor and resource to defined facility based super users in development of their skill sets and clinical application knowledge base.

●Provides clinical applications demonstration and presentations to leadership and staff.

●Served as person of contact to reset username and password for end users.

Skills

Log-Me-In, ServiceNow, SharePoint, Slacks, Azure AD, All Microsoft software, Zoom, Teams expert, Adobe Connect, BlackBoard

Education

2001 –2004 International Academy of Technology & Design

Chicago, IL

Associates degree-Applied Science

Contact this candidate