Robertha Lee

Experienced Operations Manager – Food Service Director

Yonkers, NY 10705 914-***-**** ad22pc@r.postjobfree.com linkedin.com/in/Robertha.Lee-b97272236

Accomplished, dedicated, and results-driven Tray Passing Manager with years of experience in hospitality operations. Proven ability to manage a team of tray passers, and food service, coordinate food delivery and ensure excellent customer service. Skilled in managing high-pressure situations, implementing safety protocols, and streamlining operations. Committed to creating an enjoyable dining experience for customers by providing exceptional customer service. Skilled in optimizing the workflow, supervising staff, and maintaining high customer service standards. Possesses strong problem-solving, critical thinking, and communication skills.

CORE COMPETENCIES

Hospitality Management Food Service Payroll Management Data Entry Kitchen Cleaning Food Ordering Supervise Food Supplies Operations Management Ordering & Purchasing Preparation of Activities for Special Events Staff Training Food Preparation Specified Menu Consistency Strategic Planning & Execution Leadership & Collaboration Complex Problem Solving Critical Thinking Conflic Resolution Effective Communication Skills Work Ethics & Professionalism

AREA OF EXPERTISE

Hospitality Management: Managed people, resources, and services in the hospitality industry. Ensured guests had a positive experience and oversaw a range of operational tasks such as budgeting, marketing, and customer service.

Food Service: Successfully provided quality meals and snacks to the people in a timely, efficient, and cost-effective manner. Accounted for menu planning, ordering supplies, and maintaining a safe and sanitary kitchen.

Leadership & Collaboration: Dependable leader with a team-first attitude who can organize, coach, and collaborate with

team members. This includes providing clear direction, leveraging out-of-the-box thinking in solving complex problems, and

innovating strategic initiatives to achieve common goals.

PROFESSIONAL EXPERIENCE

Tray Passing Manager Montefiore Medical Center, Bronx, NY September 2014 - Present

Coach, train, and mentor employees on customer service, food safety, and delivering high-quality meals to patients.

Ensure that the food assembly line adheres to proper safety procedures for food preparation and handling.

Contribute to "Press Ganey Scores" enhancement by emphasizing the colleagues' service excellence.

Increased "Press Ganey Scores" by 90% in customer service and food services provided to the patients.

Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

General Manager McDonald's, Yonkers, NY November 1999 - August 2014

Exemplified strong leadership skills in supervising a team of 4 managers and 30+ employees to ensure operational efficiency.

Led effective sales management techniques in increasing the store's total sales by 1% to ensure business growth.

Achieved 100% score in mystery shops, which scored on the friendliness of workers, and cleanliness of the store.

Handled customer concerns with knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

EDUCATION

Bachelor's Degree in Accounting - Monroe College, New Rochelle NY

Academic Awards: President's List Spring & Dean's List Fall

VOLUNTEER EXPERIENCE

Mentor - Children's Village, Dobbs Ferry, NY

Tutor - Nepperhan Community Center, Yonkers, NY

TECHNICAL PROFICIENCY

Microsoft Office Suite

(Word, Excel, PowerPoint, Outlook)

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