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Customer Service A Dedicated

Location:
Medicine Hat, AB, Canada
Posted:
January 24, 2024

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Resume:

Janice Burnett

Medicine Hat, Alberta

403-***-****

OBJECTIVE

I’m looking for the opportunity to work with another company that could use my skills and expertise. I have grown and advanced within 7-Eleven. My goal when working for a company is to, look for the areas that are weak or unproductive and strengthen them.

MANAGEMENT EXPERIENCE

Daily balanced the cash, made deposits, and made coin orders

Did daily paperwork, ordering, verifying stock, and write-offs

Set sales goals and met monthly targets

Hired, trained, and promoted staff when their performance exceeded company expectations

Made out the schedules and adjusted them to work with staff needs

Dealt with high stress situations such as robberies, store damage, unruly customers, and the Red Mile 2004

Worked different schedules to assist staff with performance and understanding of their responsibilities

Prepared staff and store for audits

Made any changes as outlined in the audit report

Reviewed and improved customer satisfaction

Held one-on-ones with staff when there were issues with their performance

I was sent often to stores with problems to turn around the productivity and staffing issues, which I did

Held regular staff meetings to discuss concerns and issues staff had as well as to review company monthly sales targets

Met regularly with my supervisors about the overall function of that store location and it issues.

When I first started with this company I was promoted within six months from a junior position to senior position

I took the Assistant Manager training

In 1997 I was promoted to Store Manager, a position I held until August 2023

2

EDUCATION AND CERTIFICATES

WHMIS

Food Safety Management

Standard First Aid Level C

Gasoline Class C Operations

Lottery Management

References Supplied Upon Request



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