*** ***** **. *********, ** ***** 949-***-**** ad22nw@r.postjobfree.com LinkedIn

Dedicated Quality Assurance Professional with a track record of ensuring web and software quality excellence. Seeking to leverage my extensive expertise and problem-solving skills to drive results for my next venture.

E D U C A T I O N O B J E C T I V E

Composition and Arranging

Berklee College of Music – Boston,

Massachusetts

Psychology, Art, and Music

University of Massachusetts – Boston,

Massachusetts

MARK FRANCHITTO

An analytical, solution-oriented, and driven professional with a proven history of delivering Quality Assurance and Quality Management at renowned companies such as Autodesk, America Online, ITA Software, Blue Cross Blue Shield Massachusetts, and Boston Globe Media. Excels in overcoming challenges, providing top-tier support, and devising solutions under tight constraints. Known for resolving user issues, driving web-based tech initiatives, and transforming strategies into practical solutions. Commitment to innovation and adaptability to emerging technologies consistently achieves performance improvements.

P R O F I L E S U M M A R Y

• Proven problem solver, adept at mitigating user issues and driving web technology initiatives.

• Exceptional communicator with a talent for translating strategic plans into actionable solutions.

• Advocate for innovation, quick to grasp emerging technologies, and dedicated to achieving performance goals.

• Focus on enhancing customer satisfaction and delivering results.

• Accomplished at overcoming obstacles and delivering solutions within resource constraints. P R O F E S S I O N A L A T T R I B U T E S

Music Licensing

Self-Employed 2022 – 2023

• Successfully negotiated licensing agreements for my original compositions, ensuring their placement in various media outlets and enhancing brand visibility.

• Strategically marketed and promoted my music through digital platforms, significantly increasing downloads and streaming and reaching a broader audience.

• Collaborated with industry professionals to secure placements in TV shows, films, and advertisements, demonstrating a keen understanding of music licensing trends and industry connections.

Quality Assurance Analyst

Boston Globe Media Partners 2014 – 2022

• Spearheaded initiatives that elevated BostonGlobe.com to the premier regional news source, resulting in exceptional customer retention rates in the U.S.

• Implemented rigorous testing and monitoring protocols for the customer registration system, ensuring security, accuracy, and precise permissions management for various subscription types.

• Led the metrics analysis efforts, continuously improving customer access, satisfaction, and retention through data-driven insights.

• Overhauled the customer billing system through comprehensive testing, optimizing efficiency and accuracy.

• Conducted cross-platform and device analysis, guaranteeing seamless content and widget delivery for promotional offers.

P R O F E S S I O N A L E X P E R I E N C E

C O R E

C O M P E T E N C I E S

• Quality Assurance

• Web Testing

• Software and Website

Verification

• Defect Resolution

• Test Case Development

• Problem-Solving

• Process Improvement

• Risk Management

• Team Management

• Project Scheduling

• Cross-Browser Testing

• Accessibility Testing

• Test Methodology

• WordPress

• Bug Tracking (Bugzilla, Jira)

• Linux

• Analytics (SiteCatalyst)

• Audience Segmentation

(Blueconic)

• Accessibility Tools (JAWS)

• Browser Testing (BrowserStack)

R E F E R E N C E S

Available Upon Request

Quality Assurance Analyst

Outcome Sciences – Cambridge, Massachusetts 2011 – 2012 Quality Assurance Engineer

ITA Software INC. – Cambridge, Massachusetts 2005 – 2011 Quality Assurance Engineer

Tom Snyder Productions – Watertown, Massachusetts 2004 – 2005 Quality Assurance Engineer

America Online – Irvine, California 1998 – 2003

A D D I T I O N A L E X P E R I E N C E

Quality Assurance Analyst

• Blue Cross Blue Shield of Massachusetts – Quincy, MA 2013 – 2014

• Pioneered innovative test methodologies and strategies for web properties and marketing communications, enhancing the department's content production and programming quality.

• Established industry-leading quality assurance benchmarks, significantly reducing errors in content production and leading group testing for major projets.

• Executed through cross-platform testing on new products, setting standards and procedures that greatly improved website quality.

• Crafted and executed comprehensive software test plans, systematically identifying and documenting website issues, leading to prompt resolutions.

• Efficiently manage multiple concurrent projects, demonstrating strong organizational and multitasking skills in a fast-paced environment.

Contact this candidate