Brian Baxter

281-***-**** • ** Creekmere Drive, Roanoke, TX • ad22nd@r.postjobfree.com

Qualifications Summary

Dedicated, results oriented professional with comprehensive background in Customer Needs, Operations Management, Data Processing, Quality, Safety, Supervision and ISO Compliance. Recognized for outstanding verbal and written communication, elaborate problem-solving skills, lead by example and history of reducing costs and increasing efficiencies. Possesses an excellent accomplishment record for:

Quality Assurance – Continuous Improvement – Process Development – Develop Procedures – Self Motivated

Strong Print Manufacturing Background – Sales & Marketing Support – Technical Support

Project Planning & Management – High Volume Production – Workforce Planning & Scheduling

Team Building – Equipment Configuration – Workflow Planning & Prioritization – Control Development

Professional Experience

Taylor Communications

Quality Manager, Hutchins, Texas 04/2013

Safety – Responsible for OSHA, OSHCON, Fire Marshal and Corporate Safety compliance. Implement safety guidelines. Champion a Safety Committee, fire drills, inclement weather drills, Hazardous Communication, environmental requirements, EHS, coordinate training for first responders/1st Aid, CPR/AED, Internal Safety Audits, monthly employee communications on safety topics and maintain an Emergency Preparedness binder and led team through the Covid-19 era protocols and compliance.

Quality Assurance – QC product quality, quality control, SOP documentation, SME for sales and customer facing and customer satisfaction, partner with sales team for site surveys and national technical support and provide ongoing technical assistance, supplier quality, facilitate process compliance, process improvement, coordinate quality standards and measures, use of multiple operating systems and quality systems for risk reduction, quality improvement, annual operating plan, quality engineering, employee evaluation, SharePoint, provide training, computer skills, Microsoft365, MS Office, PowerPoint, detail-oriented, incident reporting, Key Performance Indicators reporting, development of quality manuals, data analysis, operation of measuring devices and testing equipment, prediction models, research, value chain identification with financial acumen, maintain confidential customer information, focus on business strategy, focus on scalability, analyze data, failure analysis, attention to detail, cost reduction, control testing electronics, systems development, organizational skills, provide constructive feedback, cooperative and resolves problems critical thinking, gap analysis, operating system with focus on accuracy, organization skills, defect traceability, implement test plans, stakeholder management, performance improvement and problem solving.

Continuous Improvement – Use of Gemba Walks and Pareto Charts to drive Project by Project Management and KPI reporting, root cause analysis/cause mapping sessions, 6S, kaizen events, problem resolution, innovative, collaborative, knowledge transfer, analytical skills, decision making skills, leadership skills, interpersonal skills, PFMEA, PEST, SWOT, strong problem-solving skills, and daily internal quality audits. Champion for continuous improvement teams that focus on safety, quality standards, quality control, implement tools, manufacturing quality, equipment calibration, math skills, equipment maintenance, inspection implementation, analytical reports, multitasking and workflows to grow a culture and habit of continuous improvement and quality control.

ISO 9001 Quality Management System (QMS) – served in several roles, including Management Representative, Document Control Coordinator and Lead Auditor responsible for internal, external and recertification audits. Successfully transitioned the ISO 2008 QMS to the 2015 standard with zero non-conformances. Audit Supervisor - trained and supervised a team of internal auditors. Internal audit review with management. Review of suppliers. Conduct ISO Management Review meetings, weekly A3/Corrective, ensure conformance, employee onboarding, provide feedback, training and record keeping.

Project Management – project execution, conduct facility project work with minimal supervision. Conducted facility upgrade projects for Safety Initiatives, Kaizen Events, Production PC’s/Shop Floor, Security, Fire Panel etc. Use of Microsoft Suite and PowerPoint presentations for leadership project summaries and technical presentations.

2023 - Management oversight of print-on-demand center. Supervised staffing requirements and process improvements for the new operation. Coordinated move of a purchased business, project plan, commissioning, shop drawings, building systems, obtained proposals and managed all infrastructure of the construction, including electrical studies, R-Value studies, electrical installation, lighting, prolog, insulation, painting, flooring and HVAC.

Warehouse Receiving and Distribution – supervise employee and materials management, warehouse management, management operations, supply chain management, succession planning, performance appraisals, performance improvement, performance management, receive raw materials, logistics, maintain storage controls, distribute finished goods, housekeeping, established a preventative maintenance program for heavy equipment, repairs, employee development, MRP, change management, training and coaching sessions.

Inventory Management – Created and managed a process to inventory raw goods with ongoing cycle counts. Lead team in all wall-to-wall inventory audits as required.

IT System Administrator – Maintain the server room MDF and several IDF’s to ensure plant-wide connectivity. Maintain and monitor server UPS systems with battery storage units (BESS), inverters and transformers. Coordinate all port upgrades, installation and service. Troubleshoot connectivity outages and service incidents as required.

Data Processing – create, verify and load data files on all equipment in the facility as needed.

Security - Facilitated and supervised installation of security cameras, maintain system and provide technical service as needed. Review incidents and document findings for Human Resources as required.

Nieman Printing

Operations Manager, Dallas, Texas 10/2011 – 04/2013

Supervised multiple areas including: Personnel Management, Administrative Operations, Scheduling, Client Services, Programming, Variable Data Processing, Pre-Press/Imaging, Press Room, Bindery, Mail Room, Multiple Warehouses, Finished Mail Services and Postage/Permit management.

Increased On Time Delivery from 65% to 99.98%.

Monitored KPI metrics to ensure optimum ROI.

Teamwork Mentoring – boosting moral, coaching to all team members with a focus on accuracy and on time deliverables for internal and external clients.

Production Optimization – enhanced the layout of production areas to increase workflow, reduce labor costs, increased effectiveness, efficiency and adaptability.

TABS DIRECT

Director of Quality, Irving, Texas 03/2008 - 10/2011

Created and implemented a quality program vetted and approved by the US Census Bureau for the 2010 Census advance Letters and Post Cards. Trained and managed a team of 45 quality specialists for the Census/GPO QUISP II Quality System in 4 Production Facilities to successfully produce over 260,000,000 mail pieces for one drop date.

Six Sigma Improvement, Process Development, Procedure Documentation, Training, Incident Reporting and Quality Audits.

Supervised a team of quality assurance specialists, system processing and instructional design.

Collaborate with functional leadership and management teams to establish and document standard operating procedures. Partnered with department management for the successful implementation of procedures.

Generate responses to both internal and external customer incidents requiring formal responses and participate in client meetings where quality had been compromised and/or client specific needs are required.

Developed and implemented data collection tools used companywide to compile incident information for analysis.

Operations Manager, Stafford, Texas 05/2004 – 03/2008

Supervised multiple departments to produce over 3 million of pieces of finished mail per day and ensured optimal ROI for all assets.

Supervised, trained and directed 8 supervisors and up to 280 employees (full and temporary) through production schedules and work activities.

Developed and maintained standard operating procedures to ensure compliance with best practices.

Developed strong internal and external customer relationships by providing production insight, suggesting improvements and creating efficiencies.

Senior Account Manager, Stafford, Texas 03/1999 – 05/2004

Fundraising Accounts - Coordinated large and complex accounts. Responsible for multiple clients and 32 campaigns totaling over 30,000,000 pieces of mail annually. Coordination of data mapping and versioning, programming modifications, Merge/Purge and NCOA services.

Commercial Accounts - Managed all aspects of new and high-profile clients. Quickly established client trust, work with fast paced promotions/campaigns, incoming/outgoing data, provided counsel to clients within USPS guidelines and managed billing.

Project Coordination – Daily us of full Microsoft Suite, PowerPoint, OneNote to support customer service. Create ad hoc reports, submit RFI, review performance reports, contract documents and closeout documentation.

Education and Professional Development

G7 Professional, Ideal Alliance

Lean Principles for Leaders, Taylor Communications

ISO 9001:2015 Requirements Training for Lead Auditors, SimpleQue

ISO 9001:2015 Transition Planning, SAI Global

Heartsaver First Aid, AED and CPR, Cintas

Foundations of Leadership, Staples

Rising Star Program, Staples

Staples Chairman’s Award, Staples

ISO 9001:2008 Management Systems Auditing, SAI Global

ISO 9001:2008 Quality Management Systems, SAI Global

ISO 9001:2008 Leading Management System Audits Teams, SAI Global

Sarbanes-Oxley Training, Tabs Direct

Six Sigma Black Belt, Villanova University

Six Sigma Green Belt, Villanova University

QUISP II Quality Program Trainer, United States Census Bureau and Government Printing Office

Mail Piece Quality Control (MQC), United States Postal Service

Visual Basic and Web Design, Alvin Community College

Process Technology Associate Degree, Alvin Community College

Business Administration Associate Degree, College of the Mainland

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