CLAUDE INOA

** ****** ****** ****, ** *****

Te: 617/952/9640 / Email:

ad22n0@r.postjobfree.com

PARALEGAL / REAL ESTATE

SUMMARY OF QUALIFICATIONS

Marketing /Account Representative

• Support the operational integrity of the company, providing assistance to the Branch Manager and other staff during their absence

• Resolve all customer service inquiries, or refer customers to business partners as needed

• Complete all new accounts opening processes for business and personal accounts.

• Aid customer’s with various account maintenance tasks as requested.

• Collaborate with the team in order to assisted with the training, development, and supervision

• Perform daily assignments during branch hours, such as deposits & withdrawals & balancing the customer accounts for sales and other office transaction Sales

• Expedite the accuracy and verificativo of new and/or incomplete credit applications based on internal processes to ensure compliance and a high booking rate of new accounts.

• Assisted customers during the new application process with specific verification tasks when necessary.

• Coordinated with the Advanced Verification and Fraud Departments when applications were in need of further examination before completion

Customer service

• Entered information into computer system to move customers in or out of the residence they will be receiving our services.

• Coaching existing team members needing assistance improving their quality by side by side monitoring.

• Continuing the training process with new hires coming onto the floor having them listen to my calls

• Answered inbound calls to place product orders for small business products including supplies, invoicing forms, marketing and promotional products

• Introduced current and new customers to products in the market

• Responsible for managing after call rate, schedule adherence, quality and revenue EXPERIENCE:

Real Estate Agent Millennium North RE/MA Lynn, MA. 2001 – Present Listing / Buyer Agent.

American Eagle Logan Airport 1997 - 2010

Customer Service

EDUCATION and LICEN

• Massachusetts Real Estate Agent License. 2001 Present

• Notary Public.

• Salter School, Malden MA. 2001

• Paralegal Certificate

• Medical Providers and Client.

• Organize case related Documents